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| | Customer Satisfaction Survey |
 | | Depending on the challenges your organization faces, Polaris can help you conduct a either a general relationship-based customer satisfaction survey that focuses on issues such as price, service, competition and brand, or a transaction-based customer satisfaction survey that focuses on a specific customer transaction with your call center or sales representatives. |
 | | We have in-house capabilities to refresh or create a new customer satisfaction survey program, including collecting the data (telephone, Internet, IVR, mail), analyzing the results and providing them in a format customized to your individual needs via hardcopy and/or our online reporting system. |
 | | Polaris conducts 100,000+ customer satisfaction surveys every year across a broad range of industries. |
| www.polarismr.com /cust_sat.htm (312 words) |
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