| | DBSTalk.Com - Announcements in Forum: Official DBSTalk DVR-921 Support Forum |
 | | If you were just sitting there watching television, include whether you were watching HD or SD, what channel you were watching, what your output settings are set to, whether timers were recording in the background, etc. Every bit of information that you can include in your report goes a long ways towards getting it fixed. |
 | | CRITICAL - the 921 will not operate at all, or it's use is so crippled by this bug that you cannot use it. |
 | | If you then call tech support and report the same bug, they will either tell you that it’s not a bug that they’ve heard about yet and will open a bug ticket with your description, or they will tell you that there is already a ticket opened for that bug and it’s being worked on. |
| www.dbstalk.com /announcement.php?f=73 (1721 words) |