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| | InformationWeek | Business-Services Management | BMC Advances Business-Service Management | October 13, 2004 |
 | | The eight routes are service-level management, incident and problem management, infrastructure and application management, service impact and event management, asset management and discovery, change and configuration management, capacity management and provisioning, and identity management. |
 | | While most customers won't implement all eight routes, at least not initially, they will choose those most specific to their business needs, and underlying investments will be put in place to make work in additional routes easier in the future, Stern says. |
 | | It will include a configuration and management database and integrate with new discovery products to better automate population, validation, and management of the service model of all the IT assets within a company and their relationship to business services, says Mary Nugent, VP and general manager of BMC's Service Management Solutions group. |
| www.informationweek.com /showArticle.jhtml?articleID=49901287 (647 words) |
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