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| | Queue Now Grid |
 | | The Queue Now grid displays real-time and over-the business-day queue statistics. |
 | | It displays the following statistics across queues: Calls Wtg, Long Wtg, Agts Avail, Offr'd, Ans, Abn, Inter Flow, ReQ, AnsBy 1-4 %, Avg TT Ans, Avg TT Abn, Total Talk, Avg Talk, Svc Lvl %, Ans %, Total Q Unavail, and Current Q Unavail. |
 | | You click a column header to select a column, release the mouse button, click the column header again and move the column to another place on the grid using a drag-and-drop operation. |
| www.prairiefyre.com /pfweb/Demo/v3/help_en/SuperAdvisor_-_SX-2000/SAQueue_Now_Grid.htm (490 words) |
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