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| | Ask What, Not Why, by Laura Berman Fortgang (Site not responding. Last check: 2007-10-11) |
 | | When you use "why" to ask a question, you are struggling to come up with information to help you understand a situation or circumstance. |
 | | Nothing makes me happier than to hear a client say, "That's a good question." Or better yet, "I hate you for asking me that!" Those are surefire signs that we have struck gold-wisdom. |
 | | And the way to get any positive reinforcement from me, or to get me to embrace the issue as you see it, is not by being passive-aggressive on a conference call, asking me the same question four times, or pushing my hot buttons in an attempt to corner me into a response. |
| www.selfgrowth.com /articles/Fortgang1.html (4287 words) |
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