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| | Bain & Company Results Brief |
 | | The Bain Results Brief, a bi-monthly electronic newsletter for senior executives, features practical strategies to help management make the big decisions: on strategy, operations, mergers & acquisitions, technology, and organization. |
 | | Companies that find the right balance-their "innovation fulcrum"-can often dramatically improve their performance, with cost reductions of as much as 35%, along with up to 40% increases in sales. |
 | | To learn more about the strong connection between NPS and growth, and how companies can harness NPS to set their strategic priorities and assess tactical moves, read "The Microeconomics of Customer Relationships," by Fred Reichheld, from the Winter 2006 issue of MIT Sloan Management Review. |
| resultsbrief.bain.com (590 words) |
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