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| | Balanced Scorecard |
 | | The balanced scorecard demands that managers translate their general mission statement on customer service into specific measures that reflect the factors that really matters for customers. |
 | | The internal measures for the balanced scorecard should stem from the business processes that have the greatest impact on customer satisfaction - factors that affect cycle time, quality, employee skills, and productivity, for example, Companies should also attempt to identify and measure their company's core competencies, the critical technologies needed to ensure continued market leadership. |
 | | The balanced scorecard, on the other hand, is well suited to the kind of organization many companies are trying to become. |
| www.albuenviaje.com /balanced_scorecard.htm (4389 words) |
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