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| | MSC wins IEP5 million UK contract (Site not responding. Last check: 2007-10-09) |
 | | Britannia will implement MSC's Clientwise CRM and Workwise workflow solutions over a five-year period. |
 | | The new systems will enable Britannia to automate several areas of customer service and workflow such as field service, customer self-service, and automatic task management and routing. |
 | | Britannia's ultimate objective, Suffolk said, was to enable real-time interactions and workflow automation across the company, which will not only reduce costs, but will allow better-targeted sales, marketing and service, improving member loyalty and profitability. |
| www.fineos.com /news_events/archive/2000mc/oct00/electricnews.htm (412 words) |
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