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	Customer relationship management - Wikipedia, the free encyclopedia
		CRM solutions can also be used to allow customers to perform their own service via a variety of communication channels.
		CRM technology can track customer interests, needs, and buying habits as they progress through their life cycles, and tailor the marketing effort accordingly.
		CRMs are not however considered universally good - some feel it invades customer privacy and enable coercive sales techniques due to the information companies now have on customers - see persuasion technology.
	en.wikipedia.org /wiki/Customer_relationship_management (2076 words)

	CRM Blog
		CRM is the accepted purpose of Customer Relationship Management is to enable organizations to better manage their customers through the introduction of reliable processes and procedures for interacting with those customers.
		CRM may be the largest Software as a Service (SaaS) market, but it is by no means the only one.
		Remember, Siebel was always the CRM feature/functionality leader, and there was Tom saying he was selling out to Oracle because it was in that non-CRM domain, called connectivity to the back-office, where his company had failed to thrive.
	crm.blogs.com (1514 words)

	The ABCs of CRM - CRM Research Center - CIO (Site not responding. Last check: 2007-09-17)
		For CRM to be truly effective, an organization must first understand who its customers are and what their value is over a lifetime.
		You need CRM when it is clear you don’t have an accurate view of who your customers are and what their needs or desires are or will be at any given stage in their lives.
		And indeed, on-demand CRM is often a good choice for companies that want to implement standard CRM processes, are able to use out-of-the-box data structures, with little or no internal IT support, and don’t require complex or real-time integration with back office systems.
	www.cio.com /research/crm/edit/crmabc.html (1697 words)

	CRM
		CRM tools are being introduced across virtually all industries to reshape the way customer interactions take place.
		CRM technology has enabled staff all over Whirlpool's front-office chain - from account managers in the field to sales leaders, distribution and on-site marketing at headquarters - to leverage the company's most strategic vehicle of profitability: pricing.
		Effective CRM strategies are built on a foundation of integrated enterprise processes designed to manage, maintain, enhance and maximize profitable customer relationships.
	www.onewwworld.com /crm.html (1380 words)

	CRM Software \| 5 Minute Guide to CRM
		In short, CRM is designed to build relationships with customers, not just maintain them.
		This is the area that usually makes people either love or hate their CRM software systems, and can play a large role in the success of company-wide buy-in.
		Sometimes a web-based CRM software solution is referred to as "hosted," and this lessens, but does not eliminate, potential implementation woes.
	www.5minute-guide.com /crm/index.php (298 words)

	CRM Solutions - What is Customer Relationship Management
		CRM (Customer Relationship Management) has been gaining momentum over the last few years and is now seen as the way forward for any business wishing to thrive in the ‘e-future’ online world.
		CRM focuses on the retention of existing customers by collecting and managing data from every interaction, which every customer makes with a company from all access points - including by phone, mail, online or face-to-face.
		There are CRM vendors who supply small to middle sized businesses with out of the box CRM solutions, and large players like Siebel, Clarify, Oracle and eLoyalty who provide more scalability and integration within their CRM applications.
	www.1st-for-crm.com (1180 words)

	Hosted CRM Solutions - CRM Solutions on Demand Guide
		CRM solutions help to administer customer service centers, accounting, scheduling, data analysis, records, and almost all other aspects of business management.
		For most organizations, CRM is typically a software package that is installed on a company’s servers and maintained by their own IT department.
		Hosted CRM is the perfect solution for those companies — typically small to medium businesses - that don’t have the IT resources or the desire to implement and manage a CRM solution on-site.
	www.hosted-crm-solutions.com (355 words)

	Top Reasons for CRM Success and Failure \| CRM Report Card
		A key to CRM success is an accurate expectation of what it is. It's important to realize what it can and can't deliver.
		Key steps have emerged over years of CRM implementations that tend to separate successes from failures.
		Depending on the source, as many as 50-70% of CRM initiatives fail to deliver as expected, at least at first.
	www.crm-resources.net (160 words)

	CRM Software Solutions (Site not responding. Last check: 2007-09-17)
		Our on-demand CRM delivers on the promise of integration by linking easily to everything from desktop tools to enterprise applications.
		Our customers will tell you Salesforce is the CRM they love to use.
		That's quite a contrast to the old days, when users rejected CRM, sales force automation (SFA), and a score of systems that were supposed to make their lives easier.
	www.salesforce.com /products (622 words)

	► ► Coustomer Relationship Management(CRM) - solution and software (Site not responding. Last check: 2007-09-17)
		CRM is short for 'Customer Relationship Management', the industry term for the set of methodologies and tools that help an enterprise manage customer relationships in an organized way.
		CRM includes all business processes in sales, marketing, and service that touch the customer.
		With CRM software tools, an enterprise might build a database about its customers that describes relationships in sufficient detail so that management, salespeople, people providing service, and even the customer can access information, match customer needs with product plans and offerings, remind customers of service requirements, check payment histories and so on.
	www.techomatic.com /crm.php (267 words)

	CRM Services Overview - Cognizant Technology Solutions (Site not responding. Last check: 2007-09-17)
		CRM is totally amenable to the offshore model
		CRM initiatives must be carefully planned, implemented and monitored, or the results may be very different and the outcome less desirable than expected.
		Analytical CRM includes applications and systems that help organizations learn more about their customers, and the products and services they are buying.
	www.cognizant.com /services/advancedsolutions/crm/crm_over.htm (207 words)

	The CIDOC CRM
		The CIDOC CRM is intended to promote a shared understanding of cultural heritage information by providing a common and extensible semantic framework that any cultural heritage information can be mapped to.
		The CIDOC CRM is the culmination of over 10 years work by the CIDOC Documentation Standards Working Group and CIDOC CRM SIG which are working groups of CIDOC.
		It is currently being elaborated by the International Standards Organisation as Draft International Standard ISO/DIS 21127 and the CIDOC CRM Special Interest Group to become an ISO standard.
	cidoc.ics.forth.gr (172 words)

	Hosted CRM Software - On Demand CRM Vendor Guide
		Companies are investing in CRM software to leverage the information necessary to guarantee lifetime relationships with their customers.
		Like all CRM product offerings, hosted or on demand CRM are being adopted rapidly by companies of all sizes.
		CRM's track record of long implementation cycles that require extensive consulting and customization services have led companies of all sizes to consider hosted applications as a cost-effective, low-risk alternative.
	www.hosted-crm-guide.com (553 words)

	Online CRM systems customer relationship management software wireless web crm learning (Site not responding. Last check: 2007-09-17)
		CRM is a term for software solutions that help companies manage customer relationships in an organized and controlled way.
		CRM consulting and CRM Management is a specialized field in itself and is not CRM marketing or selling CRM Systems and CRM services.
		CRM consulting means offering CRM solutions, which benefit both the company as well as its customers.
	www.crmmantra.com (492 words)

	CRM: Buy CRM Training and Certification Exams - ExactQuestions.com (Site not responding. Last check: 2007-09-17)
		The Exactquestions Microsoft CRM Certification is an excellent addition to your existing certification achievements and has the ability to boost your classification as an IT Professional and CRM Qualified employee.
		It is well known, and not disputed that having a CRM certification tells your peers, colleagues and prospective employers that you have met a standard level of understanding and compliance relating to Microsoft Technologies.
		An Exactquestions CRM Study guide, Q and A, or Testing Engine are not simply a good introduction to Microsoft technologies and a foot in the door for an eventual CRM certification.
	www.exactquestions.com /CRM.html (371 words)

	Crm
		Best Small Business CRM & Contact Management Software Solutions For The Web Web based CRM, sometimes referred to as Hosted, OnDemand or Browser Based CRM software solutions, are where the...
		CRM Market Research is a fast-growing area for SAS Jobs, and you can find the latest job listings at icrunchdata.com.
		CRM Data Center Domino Enterprise Linux Enterprise Voice Exchange IBM S/390 IBM AS/400 Mobile Computing Networking Oracle...
	crm-edge.blogspot.com (367 words)

	CRM definition - Small Business Computing Online Dictionary of IT Terms: Powered by Webopedia (Site not responding. Last check: 2007-09-17)
		CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related.
		Computerization has changed the way companies are approaching their CRM strategies because it has also changed consumer buying behavior.
		The CRM software market is set to grow to more than $10 billion by 2005, according to a report by Ovum.
	sbc.webopedia.com /TERM/C/CRM.html (307 words)

	SAP CRM
		Peek-a-boo at CRM market (ITtoolbox SAP Knowledge Base)- This paper takes a structured approach to the CRM market and is an attempt to help the readers in getting clear understanding of the CRM technologies and vendors.
		CRM tools improve access, usability (BtoBonline.com)- For as long as computers have been used to analyze customer behavior, marketers have had to rely on IT people to run reports and help make sense of information organized in so-called data warehouses.
		Selling CRM In An Uncertain Economy (Business Solutions Magazine)- End users may be scaling back when it comes to the scope of CRM (customer relationship management) implementations, but VARs can still realize significant revenue from integration, training, and consultation.
	sap.ittoolbox.com /topics/t.asp?t=437&p=437&h1=437 (2414 words)

	CRM software - most affordable mid-market CRM software by Terrasoft
		Terrasoft CRM software is the most affordable CRM solution for mid-size business and is easy-to-use and easy-to-implement.
		We at Terrasoft are happy to announce that we have added online CRM services to our professional services to assist small and medium businesses in CRM implementation.
		Our staff of certified CRM consultants and developers is available to build a customized CRM solution.
	www.terrasoft-crm-software.com (200 words)

	TechExcel CRM :: TechExcel, Inc. (Site not responding. Last check: 2007-09-17)
		Your company needs to have a CRM solution that is capable of optimizing your business processes regardless of the size of your budget.
		The TechExcel CRM solution provides you with a suite of products that offers all the functions you need to manage your current business requirements with the flexibility to adapt to all of your future needs.
		Implementing a CRM solution is more than just installing and configuring the software; optimal results require careful review and analysis of your current business processes.
	www.techexcel.com /Formwise/qinfo.asp?k=CRMdsk&apptype=1 (1310 words)

	Sage Accpac Business Customer Relationship Management (CRM)
		The best CRM solution for you is the one that adds integration with Sage Accpac accounts receivable data to its list of award-winning features: Sage Accpac CRM.
		The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits.
		A comprehensive CRM solution enables organizations to guarantee their sales and customer care professionals have access to critical data - regardless of whether or not they have an internet connection.
	www.sageaccpac.com /products/crm/default.aspx (395 words)

	eWEEK.com Special Report: Customer Relationship Management
		With two-thirds of IT buyers interested in CRM but still far from being fully invested in their solution, the goal of end-to-end visibility and support of the full life cycle of the relationship should be high on the agenda when CRM buyers meet sellers.
		Microsoft's CRM Suite doesn't look to be a serious threat to the established enterprise CRM software producers yet, but eWEEK.com's Enterprise Apps Center Editor John Pallato predicts that Microsoft will be one of the last combatants still standing.
		The "enterprise-class" Siebel CRM OnDemand is being positioned as an easier to use and faster to deploy alternative to licensed software.
	www.eweek.com /category2/0,1874,1573242,00.asp (5224 words)

	destinationCRM.com \| Magazine
		CRM magazine explains technology that will understand and leverage your relationship capital.
		Many companies say their CRM system implementations are surpassing their initial time and budget expectations.
		The next step in CRM is to incorporate customer feedback.
	www.destinationcrm.com /articles/magazine_index.asp (451 words)

	Opportunities in the CRM Market (Site not responding. Last check: 2007-09-17)
		CRM (Customer Relationship Management) combines three aspects of customer-centric thinking: people, process and technology.
		CRM is a business process enabled by technology -- it requires a special combination of customer-centric strategy and technical know-how.
		SearchCRM.com provides business leaders with information relating to the most pertinent issues facing companies that are in the process of developing, designing and implementing CRM initiatives.
	www.techtarget.com /html/faas_markets_crm.htm (698 words)

	CRM and Customer Relationship Management advice from InsightExec, Europe's leading CRM and best practice centre.
		We also want to hear about CRM and customer management events for 2006 to post in our events calendar.
		The increasing use of CRM software has shown that marketing people are seeing the need to demonstrate the performance of the marketing function and a quantifiable return on the financial investment.
		One of the most interesting things to come out of the Gartner CRM Summit in London this week was the research firm's assessment of who matters and why in the CRM landscape.
	www.insightexec.com (1609 words)

	CRM - Customer Relationship Management Solutions
		Commence RM, a comprehensive CRM solution for small to mid-size businesses; a suite of applications for managing sales, marketing, campaign management, contact management, and customer support functions.
		Hyperion, offering CRM Analysis Applications such as Customer Interaction Center for measuring and call center/customer service operations.
		StatConsulting offers analytical solutions for CRM based on customer behavior modeling and data analysis, including customer segmentation and profiling, survival time analysis, LTV, and credit scoring.
	www.kdnuggets.com /solutions/crm.html (1138 words)

	CRM Mastery E-Journal (Site not responding. Last check: 2007-09-17)
		Microsoft has been a relative late-arriver in the CRM market, but as is the case with most Microsoft products, its offering likely will improve with each subsequent release.
		Another advantage of using a hosted solution over on-premise CRM applications is the significant reduction in the cost of ownership.
		A study by Gartner Research that looked at the total cost of ownership of enterprise applications found that 80 percent of the cost of deploying and maintaining on-premise applications is not due to licensing, but to additional costs related to hardware and administration of the software.
	www.crmmastery.com /weblog (6273 words)

	CRM Systems, CRM Software Solutions and CRM Software Applications: Review and Compare at 2020software.com
		CRM Software (also Customer Relationship Management Software, CRM Systems and CRM) helps organizations better manage customer relationships by using systems to track processes and procedures for customer interaction.
		CRM Software is constantly evolving along with newly defined CRM processes.
		Entellium hosted CRM solutions were recently rated 1st in Usability and Price by leading independent industry analysts and won the coveted CRM Market Leaders Award as ‘The One to Watch’.
	www.2020software.com /software/display.asp?tMethodID=5&tMethod=category (899 words)

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