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Topic: Call duration

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	Call duration in call details on Call log
		Call duration has not been removed...in the call log, you simply go to the option screen, and select, "Detail".
		Uh...the call duration of call details is gone on the 680....must be looking at the 650 when answering.
		Both programs will give the call duration on each call, but with Comet you also have a record of all calls for an entire period of time, calls can be sorted by name, or category.
	mytreo.net /forum/index.php/topic,43229.0/topicseen.html (1262 words)

	Durations (Site not responding. Last check: 2007-10-16)
		Although time durations can be compared using a total order relationship, we will see that this is not the case for date durations and date/time durations for which the order relationship is only partial because of the irregularities in the Gregorian calendar.
		Although the fields of a time duration can have arbitrary values, there is one special form called canonical where all fields have the same sign and where the absolute value of the number of minutes is between 0 and 59 and absolute value of the number of seconds is between 0 and 59.
		A date duration is canonical when its fields have all the same sign and when the absolute value of the number of days is the smallest possible one and the absolute value of the number of months is between 0 and 11.
	www.gobosoft.com /eiffel/gobo/time/duration.html (2241 words)

	ICMI - Standalone Call Accounting: The Hardware, The Software, And The Enterprise
		The call data record details your system's incoming and outgoing calls by thresholds, including time of call, duration of call, dialing extension, and number dialed.
		Call data is stored in a PC database or temporarily in a buffer box (a solid-state device that stores data until polled at intervals, thus alleviating the PC's hard-drive space from a data flood).
		When a call is placed, the details (destination, duration, calling extension, etc.) are transferred from the PBX to the administrator's PC.
	www.callcentermagazine.com /article/TCM20010227S0001 (2140 words)

	CALL Auditor (Site not responding. Last check: 2007-10-16)
		CALL Auditor is a managerial tool which allows the enterprise manager to more effectively manage his or her telecommunication facilities by quickly and easily producing reports based upon all telephone calls in and out of an office.
		Examples of a few reports could be the number of long distance phone calls made by a particular extension, or perhaps the frequency that a particular customer called you in a given month.
		Call Auditor incorporates an industry first by providing the ability to track a call each time it gets transferred, parked or put on hold, which is termed a "transaction".
	www.convertecinc.com /products/call_auditor.htm (545 words)

	Telecost - About Call Duration
		In attempting to optimise on the best carrier to use, the duration of the call is a pertinent factor.
		The only means of predicting a call is to look at a large number of calls and what pattern emerges.
		However with a reported 71% of business phone calls failing to reach the intended recipient it is probable that your organisation will not be to dissimilar from these figures (note however that internet connections could distort it wildly).
	www.telecost.co.uk /Products/OnCallDurations.htm (383 words)

	CallSource services: Call reporting (Site not responding. Last check: 2007-10-16)
		Advertising performance, including calls from each lead source as a percentage of total calls, the average duration of calls from each source (an indicator of serious prospects), and real-time cost-per-lead results.
		Call details lists individual inbound calls, including the time and duration of call, the connection result (connected, busy, ring-no-answer, abandoned), and the advertisement that was the source of the lead.
		Call summary by status gives managers real-time visibility to the sales cycle of multiple leads: which calls have been reviewed and followed-up, which are still in queue, and how many resulted in closed sales.
	www.callsource.com /services/callreporting.php (1444 words)

	GL Communications - T1/E1 Call Capture & Analysis
		“Call filtering” feature is used to capture calls with a user-defined called and calling numbers rather than all calls.
		Called and calling number can be gathered as part of the capture process and attached to the captured file name.
		Call duration, timeslot, date, and time of occurrence are also recorded.
	www.gl.com /callrec1.html (2336 words)

	NetIQ: Collecting and Reporting on VoIP System Call Detail Records.
		Call Jitter Report - Grouped by calling location, this report classifies the jitter measurement for each call as good, acceptable, or poor based on defined thresholds.
		Call Packet Loss Report - Grouped by calling location, this report determines percent packet loss for each call and then classifies each call as good, acceptable, or poor based on defined thresholds.
		A tandem call is one that is inbound to the trunk group and then is routed out of the trunk group.
	www.netiq.com /products/am/modules/calldataanalysis.asp (781 words)

	Call center staffing and trunk design
		This white paper describes the steps involved in assessing the staffing requirements of a call centre and the estimating the number of trunks (central office lines) required to serve a call centre for incoming calls.
		As call holding times depend upon average queuing times (which depend upon the number of agents deployed), the two questions must be addressed in the order shown.
		In working out the number of lines required, the busy hour traffic must be based on the duration of the calls and the queuing times as these account for trunk occupancy; wrap up time does not occupy a trunk.
	www.erlang.com /calldesign.html (1212 words)

	CallTrac call accounting PBX billing software system (Site not responding. Last check: 2007-10-16)
		A Call Accounting System records specific information about telephone calls, organizes that information, and generates reports that can be used to gain a better understanding of how your phone system is being used.
		Call Accounting software reads the call records (SMDR, CDR) that are produced by your PBX or key system and then saved to a PC or buffer box.
		The call records are then reformatted and sorted on the PC or downloaded from the buffer box, and saved in a database format.
	www.call-accounting.org /callaccount.html (327 words)

	AT&T CallVantage Service - phone service for broadband. Answers to frequently asked questions (FAQs) about Voice ...
		Call Logs tracks outgoing and incoming international calls in addition to outgoing and incoming calls within the U.S. Call Logs also tracks all Record and Send calls; however, if you set up a Conference Call, Call Logs does not track calls from your participants into your Conference Call.
		Call Filtering is similar to Do Not Disturb, but Do Not Disturb filters calls based on the time of the day and day of the week, while Call Filtering blocks calls based on the number of the person calling you.
		For billing purposes, the duration of a Conference Call is the total minutes from when the first caller dials into the call until the last participant hangs up, regardless of the number of callers on the call.
	www.usa.att.com /callvantage/faqs/advanced_services.jsp (4775 words)

	Virtual Office System - Unified Messaging for Home and Office.
		For example, if you were to call from your home phone at 619-555-4697 and requested that a document be faxed to your fax line (619-555-1364), the FOD report would show the number 619-555-4697.
		A report displaying the caller's phone number, the date and time they called, and the duration of their call will appear in the main screen.
		If you choose to sort by call duration, the information will appear on the graph with the caller who listened the longest appearing first, and so on, regardless of what date the call was made.
	www.virtualofficesystem.com /images/support_reports.html (1726 words)

	Call center calculator
		It is expressed as a fraction of the total calls which will be lost because insufficient lines have been provided.
		They show the average delay which will be experienced by all calls, the number of agents required during that hour, and the number of lines required to carry that traffic into the call centre.
		Ansapoint also allows reverse calculations to be performed, enabling you to estimate to the number of calls that can be reliably handled by a given number of agents.
	www.erlang.com /calculator/call (705 words)

	Whozz Calling? - Inbound and Outbound Multiline Caller ID Hardware (Site not responding. Last check: 2007-10-16)
		Use the touch-tone coding and built-in call duration feature to keep track of both incoming and outgoing calls for billing applications, employee monitoring, and long distance charges.
		Units tracks number of rings before calls are answered and duration of calls.
		Calls records are sent as fixed, left justified, space delimited fields and terminated with carriage return and line feeds for simple string reads and field extractions.
	www.callerid.com /?page=wc4 (777 words)

	phone card / calling card calculator - best rates
		The cost of a call charged to the card is therefore the connection charge (if applicable) plus the call rate charge X call duration.
		A call duration of 2 minutes would be accurate as would 4, 6, 8, 10 etc but not 9.
		It should not be assumed that a call to a mobile phone is charged at the same rate as that to a country unless specified.
	www.callcalc.com /usage.htm (1668 words)

	Duration Correction
		Please could you help me with filtering calls (within a report) which are of duration of more than 10 seconds.
		It is possible to filter out junk calls using report customization technique desribed in How to customize report generation topic (http://www.callaccounting.ws/forum/index.php?topic=42.0).
		"Duration correction" field on 'Import SMDR' pand and Driver tab of PBX Communcation page is used to define value that will be subtracted from every call duration so it is not possible to use it for calls filtering.
	www.callaccounting.ws /callaccounting_duration.htm (375 words)

	PRESS RELEASE BroadSoft Launches VoIP Call Center Solution (Site not responding. Last check: 2007-10-16)
		BroadWorks Call Center is an integrated, full-featured, hosted solution for managing customer contacts with all the advanced voice and multimedia applications of BroadWorks.
		BroadWorks Call Center allows agents to perform call control functions directly from their desktops for IP phones, analog phones, or BroadWorks Communicator softphones.
		BroadWorks Call Center also supports traditional call center features, such as forwarding incoming calls to an overflow number when the queue is overloaded, and automatically presenting calls to agents who are on duty.
	www.marketwire.com /mw/release_html_b1?release_id=161752 (890 words)

	CallCruncher - Call Accounting Tools Online
		This report outlines the total calls and duration a specified department puts calls on hold during the chosen time period and the average time the esxtension leaves the call on hold.
		A dropped call is defined as a caller hanging up while on hold or during an active phone call.
		This report outlines the total calls and duration a specified extension puts calls on hold during the chosen time period and the average time the esxtension leaves the call on hold.
	www.callcruncher.com /main/call-accounting-product-reports.php (785 words)

	Skype Forums > Bring Back Call Duration on History Tab!
		Does it display the duration for calls that you made long ago—say, in the beginning of 2006, or in 2005 or earlier, before even the beta of 2.5 existed?
		I could accept the latter option—if there were some way of exporting the information (including duration) from 2.0, so that I at least had it somewhere without having to transcribe it manually or reïnstall 2.0 every time I wanted to see the duration of a pre-2.5 call.
		That was the first call that I made with Skype after moving it from my PC's hard disk to a memory stick, and I did not transfer the history of earlier calls to the stick.
	forum.skype.com /lofiversion/index.php/t63426.html (2211 words)

	Female preference functions based on call duration in the gray tree frog (Hyla versicolor) -- Gerhardt et al. 11 (6): ...
		Call duty cycle increased as the call duration increased,
		call duration results in an increase in preference strength.
		Call duration as a reliable indicator of genetic quality in the gray tree frog.
	beheco.oxfordjournals.org /cgi/content/full/11/6/663 (5466 words)

	Low Call Volume Set Up - CallCenterOps Forum
		The first challenge is to come up with at least a vague estimate of how many calls you are likely to be dealing with and on average how long those calls will last.
		Knowledge of what was required to satisfy each request type help me arrive at estimates of average call duration.
		The grim reality is that customers usually don't like it and you can count on many of them having called again and spoken to someone by the time their message has been returned.
	www.callcenterops.com /forum/showthread.php?p=6466 (504 words)

	Multi-Line Computer Caller ID for PC (Site not responding. Last check: 2007-10-16)
		Great for personal and commercial applications such as POS Caller ID. The unit tracks who called or who was called, time and date the call was made and how long the call lasted.
		Whozz Calling ?™ is a call accounting unit that captures all inbound and outbound Caller ID including, call duration, number of rings before answer, distinctive ring pattern, telephone numbers dialed, and extra touch tones dialed after answer.
		EasyID™ extracts FSK Caller ID data after the first ring of an inbound call and when the the call is answered.
	www.callerid.com /?page=guide (564 words)

	What means ASR and ACD - General Discussion on VoIP or Telephony (Site not responding. Last check: 2007-10-16)
		Call Termination.com is one of the world’s largest VoIP forum community.
		if the real call duration is 37 seconds, you will pay for 42 seconds (30+6+6) and so on.
		Call Termination.com is neither affiliated with the authors of the posts in this site nor responsible for its content.
	www.calltermination.com /forums/thread4412.html (526 words)

	ECI \| Event Conferencing
		ECI's Event Conferencing ensures the success of your high-profile meetings, Investor Relations, and earnings conference calls by providing a professional and structured conferencing environment.
		Our experienced, dedicated Event Conferencing operators are always available to manage your call with the high-touch service that has become ECI's hallmark.
		Call customization includes music, scripting and private label options to support your brand
	www.calleci.com /event/eventconf.jsp (115 words)

	Phone Cards-Prepaid Calling Cards-Save Money on International Calls
		This fee may be applied to phone card's balance within 24 hours after the first phone call is made.
		This is the basic unit for measuring duration of a phone call.
		For example, if the rate is 5 c/min and the tax is 10%, $0.055 will be deducted from phone card’s balance for 10 minutes call.
	www.call-and-talk.com /references/QuickHelpLinks (341 words)

	Monitoring Calls - CallCenterOps Forum
		We also have a dedicated call listening team, they listen to all call handlers and feedback on the results.
		It is good to get a human element involved, there are many examples of call handlers with very high call durations, actually offering a better service to customers, than those with low call durations.
		Sadly a lot of call centres rely exclusively on statistics and reporting to run a business, they forget they are working with living, breathing and thinking people.
	www.callcenterops.com /forum/showthread.php?t=1994 (330 words)

	Call duration - Wikipedia, the free encyclopedia (Site not responding. Last check: 2007-10-16)
		In telecommunications, the term call duration has the following meanings:
		In telephone systems, the time between (a) the instant a circuit, i.e., off-hook condition at each end, is established between the call originator and the call receiver and (b) the instant the call originator or the call receiver terminates the call.
		In data transmission, the duration of the information transfer phase of an information transfer transaction.
	en.wikipedia.org /wiki/Call_duration (98 words)

	ClickPath from Who's Calling
		This cost effective solution provides an industry first by linking detailed call data (including name, address, phone number, demographic data, and call recording) with the click, keyword, and ad source that generated it, demonstrating real-time ROI with online campaigns.
		A comprehensive set of reports provides full call recording and analytics, allowing the increase of sales closure rate per call.
		Additionally, the call recording also provides the name and address of the caller, call duration, time of day, missed calls, before or after hour calls, and advanced geo-demographic analysis of callers.
	www.whoscalling.com /clickpath (282 words)

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