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	centrelink
		Centrelink is working to increase the ease with which customers can access Government services and a key strategy for this is to provide the widest possible range of access options for customers.
		Centrelink is working with partners and third parties to identify suitable platforms and infrastructure upon which to deliver services.
		Centrelink will also need to ensure that the costs involved in maintaining a range of access options for such a huge customer base do not escalate, and are balanced by the savings generated from such developments.
	www.hreoc.gov.au /disability_rights/inquiries/ecom_subs/centrelink.htm (4589 words)

	Centrelink staff sacked for privacy breaches. 23/08/2006. ABC News Online
		As a result of a two-year investigation, Centrelink has uncovered nearly 800 cases of what it has described as inappropriate access by staff to customer records.
		Centrelink general manager Hank Jongen says breaches of customers' privacy will not be tolerated.
		"Centrelink has a mountain of information collected and they demand that from you, the law does, the Parliament requires that," he said.
	www.abc.net.au /news/newsitems/200608/s1721505.htm (383 words)

	AGIMO \| Helping Centrelink Customers Stay in Touch
		Centrelink focused on changing processes to take into account student preferences in methods of communication, their differing requirements from other customer groups and the strong message from student focus groups that they did not want the same level of contact as other customers of Centrelink.
		Centrelink’s primary objective was to improve the organisation’s provision of information and services to customers by simplifying their reporting needs and expanding their choice of interaction channels.
		Centrelink recognised that not all customers would be able or willing to use new technologies and that customers might choose to use different options at different times, depending on their access to a telephone and the Internet.
	www.agimo.gov.au /publications/2005/04/enhancing_productivity/part1/centrelink (2095 words)

	Centrelink - Uncyclopedia, the content-free encyclopedia
		Based in sunny Australia, Centrelink has ties as far back as the 1800s and is believed to be one of the first agencies to promote slavery.
		Centrelink, with the implementation of reality TV has successfully ensured a vast majority of Australians have lost all interest in politics, with the back-up plan if that doesn't work they'll be too stupid to understand politics.
		Centrelink's core values revolve around denying legitimate claims which make up to 95% of their costs, thus it is of the utmost importance to to crush the honest and those down on their luck.
	uncyclopedia.org /wiki/Centrelink (1767 words)

	Customer Successes: Centrelink (Site not responding. Last check: )
		Centrelink is an Australian Government agency that distributes social security and other welfare payments on behalf of 10 federal government departments, as well as provides a broad range of information and services including disaster response and assistance.
		Centrelink’s critical Web infrastructure is built around 30 mid-range UNIX servers as well as various Microsoft server clusters, four different brands of databases and varied interfaces to the mainframe.
		Centrelink’s 25,000-member staff uses Web-based systems as a primary source of information, making the increased reliability of these systems a high priority for the organization.
	www.mercury.com /au/customers/successes/centrelink.html (982 words)

	CCA - Customer Stories - Australian Centrelink
		Centrelink employs more than 20,000 staff in over 320 locations across Australia and is structured around three organizational components: a National Administration located in Canberra; 16 area offices; and an Australia-wide network of over 290 full-time service delivery units in the form of Regional Offices, Centrelink Offices, District Offices, and TeleService Centers.
		On average, approximately 12,000 users at Centrelink are logged on to the mainframes simultaneously and the total peak throughput rate is at 320 transactions per second.
		Centrelink has recently expanded and is now responsible for operations and support for the functions of the Department of Employment, Education, Training, and Youth Affairs (DEETYA), including the Office of Student Assistance and Job Placement for the Unemployed.
	www.cca-int.com /resources/custstor/csda.html (629 words)

	About Seniors \| Centrelink
		This is a voluntary arrangement for people of Age Pension age (or their partners) who are unable to receive a pension due to their income or assets (but not both), or those who only get a part pension.
		If you fail to tell Centrelink or DVA about changes to your financial situation you could be missing out on a higher rate of pension or you could be receiving too much and it will have to be repaid.
		Centrelink cannot provide any details to the person who is seeking to make contact.
	www.aboutseniors.com.au /index.php/site/articles/category/centrelink (4408 words)

	Reach Out! - Centrelink information
		Centrelink is a government agency delivering a range of Commonwealth services to the Australian community.
		Centrelink is set up so people can get more of the help they need in one place.
		Centrelink's customers include retired people, families, sole parents, people looking for work, people with a short-term incapacity, people with a disability, carers, widows, primary producers, students, young people, indigenous people and people from diverse cultural and linguistic backgrounds.
	www.reachout.com.au /default.asp?ti=314 (251 words)

	Welfare group applauds Centrelink crackdown. 23/08/2006. ABC News Online
		Nineteen Centrelink staff have been sacked and almost 100 others have quit after they were caught accessing the files during a two-year internal Centrelink investigation.
		Centrelink has really cracked down in the last two years," he said.
		Welfare groups have welcomed a crackdown by Centrelink in which more than 100 Centrelink staff were sacked or quit after being caught inappropriately accessing the records of friends, family and ex-lovers.
	www.abc.net.au /news/newsitems/200608/s1721777.htm (364 words)

	Chapter 3 Payments and services delivered by Centrelink
		If you receive payments from Centrelink, or are applying for a payment, you may have to cope with financial and other pressures.
		Centrelink provides the Financial Information Service, which is free and confidential.
		A handy guide to options and payments from Centrelink to support you if you are planning for or needing help in retirement.
	www.facs.gov.au /seniors/harcfop2002/more.htm (2061 words)

	Have you recently moved to Australia to settle?
		Centrelink's here to help, but there are lots of things that can affect your payment.
		Centrelink provides a free interpreter and translation service, a multilingual call centre and multilingual publications.
		Now you don't have to line up at Centrelink to get your Income Statement when applying for concessions or services — Centrelink Confirmation eServices can do it for you.
	www.centrelink.gov.au /internet/internet.nsf/individuals/settle_index.htm (337 words)

	Sex workers nabbed in Centrelink crackdown - National - theage.com.au
		A Centrelink fraud investigation has nabbed almost 400 welfare cheats working in Melbourne's sex industry.
		And he warned convictions could lead to jail sentences after Centrelink officers and the Australian Federal Police (AFP) carried out two operations, codenamed Richmond and Blackburn, to identify welfare cheats.
		"Centrelink works hard to help people who need assistance but when people take advantage of the system, it's only a matter of time before investigators catch them," Centrelink general manager Hank Jongen said.
	www.theage.com.au /articles/2006/09/29/1159337306706.html (449 words)

	Centrelink targets sex workers \| The Nation \| The Australian
		Centrelink investigators have conducted a series of raids on brothels and strip clubs in Darlinghurst and Kings Cross, in the city's inner east.
		Centrelink investigators found the workers were collecting income-tested Centrelink payments, such as the Newstart and Youth allowances and Parenting Payment Single, and not declaring their income.
		Centrelink is now recruiting new staff across the nation to boost its ability to crack down on welfare fraud.
	www.theaustralian.news.com.au /story/0,20867,20832580-2702,00.html (468 words)

	Centrelink Crashes Internet : Melbourne Indymedia
		Centrelink has blocked staff from web or email contact with their union in response to calls for boss, Jeff Whalan, to help solve an escalating enterprise bargaining stand-off.
		Whalan's counter-strike came after Centrelink clients had been warned of looming disruption as staff resisted the agency's urge to drive the federal government's IR agenda.
		They are chasing a 12.5 percent wage increase over three years, a Centrelink commitment to negotiate the next collective agreement with their union, and the right of staff to choose whether or not they are employed under AWAs.
	www.melbourne.indymedia.org /news/2005/10/96528.php (967 words)

	Dealing with Centrelink and the Child Support Agency (Site not responding. Last check: )
		Centrelink seem to have a policy to reduce the benefits of separated fathers as well as funding the CSA $140 million for investigations.
		Centrelink staff are forced to make decisions on complex legal matters in which they have no expert skills at all.
		Centrelink do not seem to be a compassionate organisation helping Australians, it looks as though they consider themselves by Ministerial direction to be Centrelink police.
	www.hereticpress.com /Dogstar/NoCourt/Docs/CSA.html (10922 words)

	Hey big spender: Centrelink's IT dept: ZDNet Australia: News: Software
		Centrelink is also currently involved in the third-year of a five-year, AU$312 million IT refresh announced in the 2003-04 budget.
		Centrelink signed a deal in March with Acer that is expected to reach a value of AU$30 million over time and cover some 24,000 desktops, while most of Sun's total related to server hardware and associated services.
		Centrelink purchased several pricey software enhancements over the past year for CCA's Model 204 data management solution, which is believed to form the basis of an in-house application.
	www.zdnet.com.au /news/software/soa/Hey_big_spender_Centrelink_s_IT_dept/0,130061733,339271645,00.htm (1227 words)

	Centrelink staff threatened and assaulted over changes, union says - National
		He said often when clients were informed of a breach of the rules staff members phoned a central office from their desks then put the client on to hear the bad news.
		Mr Jones did not believe enough had been done in Centrelink offices to manage the increased workload caused by the changes, and said the organisation was already under-resourced.
		Centrelink said in a statement that "adequate strategies" had been developed to help staff manage the changes.
	www.smh.com.au /news/national/union-centrelink-staff-threatened-over-changes/2006/07/14/1152637872218.html (477 words)

	NCC Software: Centrelink reporting
		CentreLink is an easy to use software system, allowing quick and simple PC access to data stored on a server.
		CentreLink lets you choose between automatically transferring information into PC software packages already known by end users or using the report facilities in CentreLink itself.
		CentreLink optimises data formats for transmission to the PC by data compression, further improving its speed and efficiency.
	www.ncc.co.uk /software/products/technical_spec/centrelink_moredetail.cfm (322 words)

	AGIMO \| Centrelink - Customer Services Online
		Centrelink delivers services to 6.3 million customers on behalf of 20 client agencies through an extensive service delivery network.
		Centrelink is committed to offering customers a wider range of options for accessing services, with extended contact hours and help to access the options most appropriate to their needs.
		Centrelink recognises there needs to be a gradual move to customer support arrangements which better support the 24-hour-a-day 7-day-a-week access to services; and multiple technical environments requires management of change across these environments.
	www.agimo.gov.au /publications/2003/05/e-govt_case_studies/centrelink (1401 words)

	RMIT - Further Questions About Centrelink
		You need to tell Centrelink within fourteen days and you may need to change from ABSTUDY, YA or AUSTUDY to another payment from Centrelink, such as Newstart.
		Centrelink does not recognise that people may be in same-sex relationships so in one of those rare times when discrimination can work in your favour, if you happen to be in a “marriage-like” relationship with someone of the same sex, there is no obligation to report this to Centrelink.
		Centrelink has the power to impose penalties in the form of reduced payment or non payment for administrative breaches like not turning up for Centrelink appointments or not returning correspondence.
	www.rmit.edu.au /browse;ID=dszezoc3aih6 (1616 words)

	thewest.com.au
		Confusion over Centrelink calculation methods has prompted a change in the way it presents information to customers, with specific income and asset details to be sent to customers shortly.
		Centrelink has been criticised in the past for not providing meaningful information to customers detailing how their benefits have been calculated.
		In most cases, when Centrelink writes to a customer advising them of their level of pension, only total values are provided.
	www.thewest.com.au /default.aspx?MenuID=128&ContentID=9981 (898 words)

	Novell Australia: Success Stories
		Centrelink leverages Novell's networking solutions to manage the fourth largest IT and T platform in Australia.
		Centrelink is a Commonwealth Government organisation that provides a range of customer services for ten different government departments.
		Centrelink's IT and T platform is 4th largest in Australia and it is the 5th largest user of PC, Notebook and Server technologies.
	www.novell.com /australia/stories/centrelink.html (704 words)

	WorkWelfareWills - Centrelink Entitlements: Dealing with Centrelink
		If you do not respond to an official letter from Centrelink, or if a letter is returned unopened, your payment may be suspended or even cancelled.
		If the suspension or cancellation results in you later being owed back pay, you may not be entitled to all the back pay when the problem is resolved — often only 3 months back pay will be allowed.
		Centrelink has the power to suspend or cancel your payment if you do not attend an interview when notified without a reasonable excuse.
	www.chronicillness.org.au /workwelfarewills/centrelink5.htm (314 words)

	WorkWelfareWills - Centrelink Entitlements: Social security appeals system
		Centrelink tells most clients who want to appeal against a decision that they must first speak to the person who made the decision.
		Centrelink will often insist that you allow the person who made the disputed decision to properly explain the decision to you.
		Centrelink staff do not usually give you much information about their reasons for making decisions.
	www.chronicillness.org.au /workwelfarewills/centrelink10.htm (1009 words)

	Student Information: Centrelink
		They are located within Centrelink's Fremantle, Innaloo, Joondalup, Victoria Park offices and at Curtin University.
		If not then download the Centrelink Enrolment Variation form and drop it in or post it to your nearest Centrelink office.
		Centrelink will accept any document from the institution which confirms you have been accepted in the course AND provides enough information to determine whether you are enrolled on a part-time or full-time basis.
	www.ecu.edu.au /student/fees/centrelink/index.php (328 words)

	Centrelink turns on senile seniors - On Line Opinion - 15/3/2006
		Howard justified the policy noting “it is the case that - to the extent that it is within their capacity to do so - those in receipt of such [welfare] assistance should give something back to society in return …” (Howard, 1999).
		The advent of Centrelink has evidenced a new style bureaucracy, that refers to their clients as customers, but Centrelink’s customer service increasingly takes the form of a coercive, bullying and insensitive process that begrudges the rightful payment of entitlements to citizens (Schooneveldt, 2004).
		I have kept a file of the nearly nine years of correspondence between Centrelink and my relative, who is now demented beyond communication, lying in a fetal position in her bed.
	www.onlineopinion.com.au /view.asp?article=4213 (1280 words)

	Centrelink Insider
		The Staff of the Centrelink Insider comprises Welfare workers, Ex-Centrelink Staff and Law Students.
		Beat the long wait when you call Centrelink...
		Social Security Act - The Law Centrelink has to follow.
	www.geocities.com /centrelink_insider (161 words)

	Student Services - Finance - Centrelink Information
		Below are some benefits which you may be eligible for as a student, so read on and if you believe you may be entitled to any of these benefits speak to the Financial Adviser on your campus or speak directly to your local Centrelink Office.
		Centrelink is a Commonwealth Government Office that administers a rang of allowances and benefits, for which students may be eligible.
		Further Information can also be found at LinkOnline, a regular e-newsletter provided by Centrelink, designed to give students information and support.
	www.swin.edu.au /stuserv/finance/centrelink.html (284 words)

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