| | ICMI - The New Centrex (Site not responding. Last check: 2007-09-10) |
 | | Centrex has its niches: It can be found in government networks, on university campuses, among businesses too small to cost justify a PBX or key system, and in some very large enterprises which might also own their own phone systems. |
 | | But it's also crucial for Centrex providers to start combining these basic features with new capabilities like presence management, which let a user determine how and when he or she wants to be contacted, and to segment his or her inbound and outbound communications according to various priorities and preferences. |
 | | The reason old-style Centrex services were never able to significantly expand their customer base, says Ron Shilon, Tundo's vice president of global marketing, is that CO switches always lagged behind PBXs in terms of functionality: For example, they could never successfully implement CTI or call center applications. |
| www.callcentermagazine.com /article/CTM20010202S0012 (7472 words) |