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| | Nat' Academies Press, Technology and Health Care in an Era of Limits (1992) (Site not responding. Last check: 2007-10-20) |
 | | Pa- tients also received "coaching in behavioral strategies for increasing their participation in care during the office visit," including "techniques for improving question-asking and negotiating skills and ways of defusing hostility or intimidation on the part of the physician" (Kaplan et al., 1989; Greenfield et al., 1988). |
 | | Connelly, J. E., Philbrick, I. T., Smith, G. R., Jr., Kaiser, D. L., and Wymer, A. Health perceptions of primary care patients and their influence on health care utilization. |
 | | Halm, E. A., and Gelijns, A. An introduction to the changing economics of techno- logical innovation in medicine. |
| www.nap.edu /books/0309046955/html/151.html (7414 words) |
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