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| | Concept testing in focus groups |
 | | We put into the concept statement a guarantee that the bank would rectify mistakes, a security code the bank employees themselves couldn’t access, a phone to speak to a human, a friendly screen (“computer” was a dirty word in those days). |
 | | Testing things that can’t, or shouldn’t be tested, like some (definitely not all) personal products, products which must be experienced but can’t be produced in prototype, or ideas which are so vague that they cannot yet be communicated meaningfully. |
 | | Instead, the tests were perceived as helping to decide whether to use more expensive tests and treatments, how aggressively to pursue treatment and which drugs to use. |
| www.mnav.com /contest.htm (4898 words) |
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