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| | Consumer Advocacy |
 | | In February 2000, the Pennsylvania's Attorney General opened a new division in the Bureau of Consumer Protection to handle complaints and grievances from consumers trying to access health benefits under insurance, health maintenance organizations, and other health plans. |
 | | This new division, called the Health Care Unit, has also established a toll-free number for use by aggrieved consumers. |
 | | The consumer, family, treatment program, employee assistance program, student assistance program, or other referral source should send a formal letter of complaint and grievance immediately to Consumer's Health Plan or designated Behavioral Health Company. |
| www.momstell.com /ConsumerAdvocacy.htm (332 words) |
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