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| | Emotional First Aid |
 | | Greenstone, J.L.and Leviton, Sharon.(July 16-19, 1986) The dispute mediator as a crisis manager: crisis intervention skills for the mediator in high stress, high risk situations. |
 | | Fowler, W.R. and Greenstone, J.L.(1987) Crisis Intervention Compendium. |
 | | To begin the development of a professional paper on Crisis Intervention for submission in consideration of publication. |
| www.emotionalfirstaid.com /levels.php (449 words) |
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