
	Where results make sense

Topic: Customer focus

Related Topics

Customer lifetime value

Sustainable competitive advantage

Competitor analysis

Distribution (business)

Core competency

Brand equity

	Customer Focus, Inc. - Customer Service Training \| Customer Service Training Programs \| Customer Focus
		The concept of Customer Experience Owners is powerful.
		See why turning your employees into CEOs (Customer Experience Owners) effectively creates a customer focus culture and builds customer loyalty.
		Let Customer Focus show you how to get rave reviews for both.
	www.customerfocusinc.com (228 words)

	Customer FOCUS CRM
		Customer Focus Total Business Systems have been specifically developed for small and medium sized companies that have outgrown basic accounting software packages and are looking for tools to help them expand and move forward.
		Customer Focus can be used as a total business system, used with your current accounts package or individual modules can even be purchased separately to work with other packages.
		Customer Focus Software has been entirely developed based on feedback from real people who are working doing the jobs that the software has been developed to help with.
	www.e-crm.co.uk /crm/customer_focus/customer_focus.htm (1290 words)

	Purchasing Services - Customer Focus Groups FAQ
		Customer Focus Group sessions are an excellent way for us to discover the attitudes of internal Penn customers relative to a wide variety of different purchasing related topics.
		Customer Focus Groups enable us to utilize the dynamics of the group to discuss topics in depth; the views of all the participants can be considered.
		Customer Focus Groups are a dynamic research process in that the areas and nature of the questioning can change to reflect the knowledge acquired from group to group.
	www.purchasing.upenn.edu /about/focus_groups_faq.php (719 words)

	excellent customer service
		Failure to listen and respond to the voice of the customer causes stress, anger and frustration for millions of customers and the ultimate failure of those businesses that are not happily and intimately connected with their customers.
		Customer service may be incorporated into one of the major goals or it may be inherent but clearly recognizable in all the goals.
		The customer should be involved in the development of the plan, and it should be continuously updated and adjusted, as customer needs and expectations change in the changing environment.
	www.ces.ncsu.edu /pods/factsheets/customer_service2.htm (2719 words)

	A Customer Focus: Business can't blossom without it!
		A customer focus contributes to the entire organisation beyond providing a product or service that is presently valued by the market.
		Customer focus is, without question, the responsibility of the providing operation, in this case, the warehouse business.
		If employees don't care about customer demands and do not embrace the values of such customers, it is nearly impossible for them to assist you with ideas and ambition in moving your organisation forward.
	businessmanagement.suite101.com /article.cfm/a_customer_focus (468 words)

	Customer focus management approach, including links to books and websites. Overview, written by Gary Kopacek
		Customer focus is a management philosophy and way of doing business that is a key to growth and profitability.
		Yet according to the American Customer Satisfaction Index, customer satisfaction is lower than it was in the mid 1990's.
		When we think of customer service we tend to think of our own personal interactions with businesses, where we want a helpful, courteous customer service person with the right product knowledge, who is empowered to take care of our needs.
	www.surveyvalue.com /customer_focus_summary.html (850 words)

	What Happened to Your Customer-Focus?
		Employees are aware of their role in maintaining a valued relationship with their customers.
		Saying and meaning that customer-focus and customer satisfaction is important, but not having a clear strategy and/or improvement game plan; delegation of improvement ownership by CEO to functional managers.
		External service to customers is seen as important, but internal service remains lacking.
	www.customerfocusconsult.com /articles/articles_template.asp?ID=11 (408 words)

	Wipfli Accountants & Advisors \| Customer Focus: Your Customers May Be Satisfied â“ But Are They Loyal?
		Customer satisfaction surveys can give companies a false sense of security, and wiser organizations are beginning to discover that satisfied customers (patients, clients, buyers) arenât necessarily good customers.
		Your current customer base is your best source of future revenue, and your customersâ loyalty is an important indicator of their future buying habits.
		For instance, if a customer has placed a routine order with your company every quarter but begins to decrease either the volume or the frequency of his purchases, that customerâs loyalty could be in jeopardy.
	www.wipfli.com /Wipfli/Impact_Magazine/Business_Issues/Customer_Focus/200610CF_Measuring_Customer_Loyalty.htm (713 words)

	NIH Customer Service Plan
		Customers may look at Attachment 1 to find some examples of activities going on at NIH that are organized by customer groups, consumers, health professionals, other governmental agencies, and grantee organizations.
		A dedicated group of representatives from across the agency is convening to form an on-going Customer Service Management group to implement the customer service program and to ensure that the agency enhances its customer focus as it improves current services and develops new initiatives.
		The primary focus of this document is to ensure that we are continuously listening to our customers and making certain that their needs are being met or exceeded.
	oma.od.nih.gov /ma/customer/customerserviceplan (1533 words)

	CRM applications, solutions, advice and tips from eCustomerServiceWorld, the CRM portal
		As a result the customer is unable to express what he or she really feels about the company, its products and services.
		A structured approach would involved leading the customers participating in the focus group through a structured set of questions whereas an unstructured approach effectively gives those present a ‘blank sheet’ upon which to air their opinions.
		The number of customers participating in each group is critically important in optimising the effectiveness of the response.
	www.ecustomerserviceworld.com /earticlesstore_articles.asp?type=article&id=775 (2088 words)

	How To Run Customer Focus Groups Successfully by Basil Harris (Site not responding. Last check: )
		The goal is for customers to view all communications and programs from you as part of a consistent, well-thought through plan aimed at enriching their relationship with you.
		Customers need to know that their participation is helping to shape the company’s direction in some way.
		When customers can see actual results from their efforts, they have a stronger stake in your success and are encouraged to participate in the future.
	www.learning2earn.com /mark480/articles480/how_to_run_customer_focus_groups.htm (991 words)

	Customer focus is top initiative for Made2Manage
		Customers who respond with a "no" are contacted by the company's customer loyalty advocate, Imogene Schaeffer.
		By adopting customer intimacy as its core value, Made2Manage commits itself to knowing its customers well through positive relationships, results-oriented data, and expertise in their customers' businesses.
		Customer service awards are handed out at quarterly company-wide staff meetings, and employees can compliment one another with internal "Here's2You!" awards for excellent customer service work.
	www.creatingloyalty.com /story.cfm?article_id=897 (1106 words)

	BAE Sytems Information Technology - Customer Focus
		"Customer satisfaction is not an intangible - it is quantifiable.
		Customer satisfaction is easy to say, but it's a lot harder to achieve day in, day out.
		We conduct independent customer satisfaction surveys that score in the 4's consistently on a scale of 1 - 5.
	www.digitalnet.com /customer/index.htm (180 words)

	Customer Focus
		Since the customer is the only reason you have a job, if you are not willing to satisfy the customer…then you might as well go home; you are not needed.
		So we label the bar of the mobile on which the other elements hang, "Customer Focus." With the mobile, the bar is important, without it there is nothing on which to hang the other elements.
		Defining the external customer should be the first start for companies trying to improve their customer focus.
	www.westbrookstevens.com /customer_focus.htm (6105 words)

	OGC - Customer focus
		Achieving a Customer Focus across the public sector is one of the fundamental requirements of the Modernising Government agenda.
		Customer segmentation is the process of analysing and categorising customers by similar characteristics, such as life stage events (for example business start-ups); customer behaviour; and customers' characteristics.
		Once the needs of different customer segments are understood, the organisation can then consider how to develop its services so that they meet their needs and can decide how to market them so that targeted customers use them.
	www.ogc.gov.uk /delivery_lifecycle_customer_focus.asp (2854 words)

	Cornell University Customer Focus Group
		Focus group members for commodity initiatives have an opportunity to meet with representatives from key "preferred suppliers," discuss service and support requirements, and review new products and services.
		The customer focus groups consist of a diverse group of faculty and staff members with whom we will be able to identify opportunities for improving the purchasing experience, address commodity-specific issues, and share our plans for future purchasing initiatives.
		Feedback from the customer focus groups will also enable the Office for Purchasing Services to prioritize future process improvements, service enhancements, and purchasing initiatives.
	www.purchasing.cornell.edu /customerfg.cfm (159 words)

	Customer Focus, Inc. - Customer Service Training Program \| Customer Focus \| Customer Service Training Programs
		Customer Focus, Inc. provides motivating skills-based customer service training programs that empower employees to be CEOs (Customer Experience Owners) who create loyal customers.
		Creating CEOs is a true third generation customer service training program that changes the role and perception of customer service in organizations.
		Customer Focus' other customer service training programs include Service Sells!, Delighting Customers, and The SAGE Coach.
	www.customerfocusinc.com /content/view/29/42 (192 words)

	Handling Challenging Situations with a Customer-Focused Mindset
		Customer service often means dealing with angry, frustrated, or rude customers.
		Along with customer focus, an invaluable tool for dealing with challenging situations is the Five-Step Process.
		If you are successful, you will retain the customer, exceed the customer’s expectations, and provide a very positive customer experience so that he/she will want to continue doing business with your company.
	www.customerservicemanager.com /handling-challenging-situations-with-a-customer-focused-mindset.htm (835 words)

	Customer Focus
		Common to all of our product and service offerings is a focus on our customers’ uptime – the optimal availability of Scania trucks and buses– so that our customers can fulfil their transportation missions.
		We do this by listening to you and many other customers who have a variety of needs from many different markets and transportation segments.
		Customer clinics held around the world, where you can help us test new solutions.
	www.scania.com /promises (276 words)

	FOCUS Customer Opinion Survey
		Customer Opinion Survey takes a snapshot of your customers’ opinions and provides insight into how well your company is providing customer service.
		It emphasizes customer satisfaction, customer loyalty and service quality, which have been identified as key areas to understanding why customers buy your products and services.
		Customer satisfaction is a performance metric, which most managers consider important, but which few companies really measure well.
	www.loma.org /FOCUScustomer.asp (343 words)

	The Customer Focus 'Best Practice' Cycle
		As associates receive feedback from the activities themselves they continue customer focus, learning, and commitments which in turn supports leading experiences and relationships through daily operations.
		Customer Feedback (Reports) - decisions on the frequency and consistency with which the reports are needed for the team.
		Focus (Decision-making) - decisions, based on the measurement of feedback, as to how it is integrated into and supports existing operations.
	thankingcustomers.com /practicecycle.htm (830 words)

	Customer Focus
		USG programs and services affect a diverse customer base ranging from traditional students to non-traditional students, as well as business, research clients, communities, and young children.
		While the focus of USG Customer Service Improvement plans will be upon the students, we must not forget that we also serve businesses, government, communities, and individual citizens.
		As the scope of USG customers varies according to the mission and geography of the serving institution, the USG Customer Service Improvement Plan will emphasize methods which allow the institutions to create plans appropriate to their customer base.
	customerfocus.usg.edu (587 words)

	The City of Fayetteville, NC - Official Website
		The mission of the Office of Customer Focus is to gauge both employee and citizen perceptions about the services the city provides, and the perceptions about the manner in which the city provides those services.
		The Office of Customer Focus is a division of the City Managerâs Office.
		Customer Focus has the responsibility to research, access, and monitor over time customer needs and quality of service the city provides.
	www.ci.fayetteville.nc.us /portal/customer_focus/default.aspx (183 words)

	eCustomerServiceWorld \| The World's Number 1 Customer Service Site
		The following organizational manifestations signify a lack of focus on customers.
		Eric helps clients achieve increased customer-focus and operational effectiveness by ensuring that the voice of the customer is captured externally and deployed internally, so that business operations, people and supporting processes work together to deliver customer-value.
		In the spirit of raising performance thresholds in customer service, if you have a Fast Guide of your own to share with eCustomerServiceWorld's Best Practice community, email it to PhilDourado@eCustomerServiceWorld.com.
	www.ecustomerserviceworld.com /eresearchstore_research.asp?id=245&action=display&type=fast (483 words)

	Customer Focus
		Our entire approach to business is driven by a genuine commitment to participating with our customers and employees.
		Customer focus programs regularly communicate details about customer needs and technical requirements to our employees at every level.
		As a result, our people are better able to anticipate and respond to customer requirements, improving quality, service and delivery.
	www.kballoys.com /Inside_KBA/Customer_Focus/customer_focus.html (131 words)

	Quality Management - Awards Program
		An elemental aspect of initiating a focus on the customer is the identification of the customer(s).
		Inquiries regarding customer needs, wants, expectations and perceptions as well as identifying other relevant characteristics that may have an impact on product, process or service experience follow.
		Use of customer information and data as a means to drive the establishment and attainment of organizational/unit strategic intent and departmental aims;
	www.umdnj.edu /qualityweb/awards/customerfocus.htm (404 words)

	Customer Focus Enhancement
		The term itself implies controlling customers and limits focus to historical data and planned activities.
		Customer Focus Assessment - Determine your current level of Customer Focus and identify key areas for improvement.
		Customer Focus Workshop - Enable and energize attendees to initiate the development and improvement of your organization’s Customer Focus efforts.
	www.ypsgroup.com /CustFocus.htm (337 words)

	We We Calculator - measure your copy for customer focus
		As proud as you may be of your company and your product or service, most customers only care about how well you can help them meet their wants and needs.
		To help you answer that question, we've developed a unique and free analysis tool that counts certain words on your site that are key indicators of whether your focus is on the customer or not.
		As you use it, keep in mind this is nothing more than a handy, but rough guide that will help you focus on something important.
	www.futurenowinc.com /wewe.htm (310 words)

	Bringing True Customer Focus In To Reality
		Most businesses are consumed by task-focus; all reference to “customer service improvement” is superficial, and typically involves introducing training programs whose primary function is to legislate behaviour change among employees—what workers derisively refer to as “smile training.”
		By comparison, those organisations that make customer delight a core element—or even the main driver—of their strategic focus will have been through massive cultural transformation to ensure that at the customer interface, their people are empowered, equipped, and motivated to do whatever they must to enhance the total customer experience.
		Although operational excellence can drive down cost, many cost-focused organisations are not close enough to their customers to know that despite lower costs, their products or services are missing the mark.
	www.customerservicemanager.com /bringing-true-customer-focus-in-to-reality.htm (685 words)

Try your search on: Qwika (all wikis)