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	Customer interface (Site not responding. Last check: 2007-10-08)
		Customer Interface Magazine Articles, case studies and other resources about technologies, strategies and management practices for customer contact centers.
		Customers in Focus Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
		Customer Care Institute (CCI) CCI is an international organization serving customer care professionals.
	www.serebella.com /encyclopedia/article-Customer_interface.html (447 words)

	Birds-Eye.Net Customer Interface
		Among the most important of these components is the interface that customers will use to gain access to their account.
		While work is proceeding to build widgets for customers and TSS to use the concept of a central interface on which all these widgets must ultimately reside remains largely undefined.
		Note that enabling customers to interact with various aspects of their video services account through the CI should be considered as “future” capability.
	www.birds-eye.net /technical_archive/customer_interface.htm (2005 words)

	Method and apparatus for providing media-independent self-help modules within a multimedia communication-center ...
		In the CINOS system known to the inventor, customer access points are controlled in a fashion that general telephony, ordering options, media options, and the like are made available for connection to live attendants as well as to automated systems for the purpose of qualifying customers and effecting further routine business with the enterprise.
		However, once a customer, for example, has committed to purchasing goods or services with the enterprise, it is desired that he or she is able to obtain any specific product or issue-related assistance in a manner so as not to tax enterprise personnel.
		Customer interfaces such as window 133 may be provided at various locations on a WAN such as the Internet without departing from the spirit and scope of the present invention.
	www.freepatentsonline.com /6539419.html (20381 words)

	Birds-Eye.Net Self-Service Maintenance Requirements
		Note that enabling customers to interact with various aspects of their video and telephony services account through the CI should be considered as "future" capability.
		This interface must be flexible and "easily-expandable" so that any additional functionality that the MSO wants to push down to the customers can be quickly developed and deployed using rapid application development (RAD) techniques where possible.
		Customers will have the ability to control (turn on/off) whether they are notified of changes to their account via email.
	www.birds-eye.net /technical_archive/self-service_maintenance_req.htm (2271 words)

	Microsoft Executive Circle Research: Automated Customer Service Takes Off (Site not responding. Last check: 2007-10-08)
		The most common are improved customer satisfaction (73%), increased customer loyalty or retention (56%), reduced operating costs (51%), and the ability to meet customer demand (51%).
		About 80% of the survey respondents said customers' buying patterns and preferences are changing the way companies use technology to interface with customers.
		They also believe in sharing customer data; a large majority of the managers said their businesses share customer information across lines of business, and about half said they do this constantly.
	www.microsoft.com /business/executivecircle/content/page.aspx?cID=1892&subcatID=11 (1486 words)

	The customer interface - EUbusiness (Site not responding. Last check: 2007-10-08)
		Customers are likely to adopt different attitudes towards the euro.
		It is in the interest of tourism operators to make the changeover as easy as possible for tourists, as loss of confidence or difficulty in comparing prices would result in lower sales.
		This plan must be a balance between the need to reassure and inform customers and the risk and cost of information overload.
	www.eubusiness.com /emu/t_e_5.htm (2057 words)

	Outsourcing Overseas - ICCM Weekly (Site not responding. Last check: 2007-10-08)
		When large centers get thousands of customer interactions each day, he continues, "it's not just a matter of [agents] getting [limited] access to corporate data, but the ongoing analysis of real-time data that provides intelligent information feeding directly into the customer care process," he explains.
		Customer information needs to be fed directly into a business intelligence system that does analysis - say, we're having problems with a certain set of numbers and types of cards." The client can then use analytics to drive a process that detects fraud and saves the company and customer money.
		"Seventy percent of customer traffic is from the U.S. and 30 percent from Australia and the Pacific Rim.
	www.c-interface.com /customerinterface/article/articleDetail.jsp?id=15136 (1027 words)

	TBA's RRE - Overall Design Document: Customer Interface
		Once again, the customer can view the next six properties or the previous six properties by simply using the arrows displayed on the right bottom corner of the property pictures.
		The reason for this is that the customer will be looking for different aspects when seeking out a commercial property than they would be looking for in a residential property.
		By using the zoom-in function, the customer can click on the northwest quadrant of the previous screen, and will be shown this map in the map portion of the screen.
	sern.cpsc.ucalgary.ca /courses/cpsc/451/W98/assignments/S6/ODD/CustomerInterface.html (780 words)

	Thermacore, Inc. - Lancaster, PA:Customer Interface
		Thermacore, Inc. considers customer interface to be an important key to the companys future and the advancement of heat pipe technology.
		Customer interface allows Thermacore to address its customers needs and answer any questions or concerns, typically within 24 hours.
		Thermacore relies on customer interface to maintain its status as an important supplier of heat pipe products.
	www.bmpcoe.org /bestpractices/internal/therm/therm_7.html (186 words)

	The DARC Lantern - August 2004
		The Oracle Customer Interface process uses these tables as a staging area to select from and insert the legacy customer data into the complex HZ data table structure.
		If, however, you only have a few customers with multiple sites and feel it is too time consuming to work the logic into the code, you can always let the multiple primary sites fail, update the corresponding records in the interface table, and run the interface again.
		Another common error that might occur during the customer interface process is original system references that already exist in the HZ schema.
	www.darc.com /lantern/August_2004/html/conversions.html (708 words)

	Karmak Inc. - ProfitMaster Customer Profile Interface (Site not responding. Last check: 2007-10-08)
		Customer Profile Interface provides your entire organization with vital customer information that will help them improve customer satisfaction, create new sales opportunities, and reduce lost sales.
		Customer Profile Interface allows you to view monthly summaries of parts, service, lease, rental, and unit sales with the click of the mouse.
		Customer Profile Interface uses data extraction routines that collect all parts and labor information into a monthly summary of sales and profits.
	www.karmak.com /CustomerProfile.html (381 words)

	The Web as a customer interface
		I quickly realized that though my customers were computer owners and usually connected, they were not necessarily on the fast track technology-wise, or even with Windows in some cases.
		Granted, many customers use e-mail, but I notice that many will do "homework," searching for businesses and woodworkers, but, by the nature of wood products, also require either a firm recommendation by a trusted friend or actually touching a product.
		Overall, I find that customers and people in general have a sincere distrust of what they read, which is good if you are a hands-on, word-of-mouth type of shop.
	www.woodweb.com /knowledge_base/The_Web_as_a_customer_interface.html?printfriendly (1850 words)

	Accounts Receivable (Site not responding. Last check: 2007-10-08)
		And this time when I ran the Customer Interface, It was completed Successfully and created a customer too.
		Kumaran, To run customer interface from AR you have to populate the Ra_customer_profile_class table also in addition to the Customer interface table.
		However, if the customer is having more than one bill to location then the error message is appearing as "Bank name and branch name already exists".
	www.rchath.com /members/orafin/ar_5a.htm (2305 words)

	Karmak Inc. - Karmak Launches Customer Profile Interface (Site not responding. Last check: 2007-10-08)
		Karmak has recently launched Customer Profile Interface to help dealers and distributors focus on the needs of their customers.
		The interface provides the technology necessary to merge this sales data seamlessly into the contact management database of Goldmine.
		Customer Profile Interface, part of Karmak's new ProfitMaster series, was developed to provide the dealer or distributor sales team with vital customer information such as customer buying and spending patterns to improve their understanding of customer needs and reduce lost sales.
	www.karmak.com /CPI032003.html (307 words)

	Business Wire: TidalWire Awarded 2002 Star User Award by Customer Interface Magazine; Award Honors Companies Using ...
		Customer Interface magazine is the leading call-center and CRM publication, covering subjects of interest to call center managers, supervisors, and corporate executives, such as customer retention, profit, and loyalty.
		For more than 15 years, Customer Interface has addressed the evolving technology and management strategies of multi-channel contact centers.
		Customer Interface magazine is a division of the Advanstar Technology Group, a collection of publications, events, Web sites, and other business resources which reach 1.2 million technology buyers worldwide.
	www.findarticles.com /p/articles/mi_m0EIN/is_2002_Sept_10/ai_91275657 (570 words)

	[No title]
		Customer Interface (www.c-interface.com) is a business management resource for senior and mid-level decision-makers who are responsible for call centers, customer contact and CRM initiatives.
		We are stewards for the industry as we prepare it for continued transformation and growth.
		Customer Interface has served the customer contact industry for more than 15 years and is the "must read" monthly publication for call center managers, supervisors and corporate executives.
	www.crmadvocate.com /company/ci.html (83 words)

	ICCM Weekly - Home Page
		Much misinformation is circulating in the marketplace about customer complaints and customer complaint behavior.
		For the past twenty years, since the initiation of 1-800 numbers in the early 1980s, it has been safe to assume that for every complaint retailers received at the primary 1-800 number, there were 25 or 50 similar problems lingering in the marketplace.
		In this article, we will illustrate the consequence of not taking a customer centric approach and then discuss what steps can be taken so that your enterprise can avoid this fate and seize the opportunity speech has to offer.
	www.c-interface.com (347 words)

	Printing News Online -- Printer-Customer Interface Gets a Lift from Technology (Site not responding. Last check: 2007-10-08)
		PrintOne Customer Centers may be tailored specifically for especially valued customers, or a more generic version can be used to standardize repeat business with smaller customers.
		Direct customer access is no longer available, however, and today the Printcafe approach to the printer-customer interface involves two distinct products.
		Customers not only value information, but they value greatly the ability to access information at any time, from any location.
	www.printingnews.com /pages/issues/2003/091503/lead2.shtml (1300 words)

	Customer Interface : WiseUncle brings behavioral data to call center agents. (CRM).(Brief Article) @ HighBeam Research (Site not responding. Last check: 2007-10-08)
		Customer Interface : WiseUncle brings behavioral data to call center agents.
		Start / C / Customer Interface / June 01, 2002 / WiseUncle brings behavioral data to call center agents.
		CCIM allows agents to see a history of a customer's conversation, the recommendations made to the customer, which recommendation the customer thought was best and what information the customer read online.
	static.highbeam.com /c/customerinterface/june012002/wiseunclebringsbehavioraldatatocallcenteragentscrm/index.html (226 words)

	World Intellectual Property Organization (Site not responding. Last check: 2007-10-08)
		One such disadvantage results from the fact that customer set-top box (STB) IP address assignment associated with each VIP/DSP is handled by the respective VIP/DSP, and is sent over the network ATM system to the network entitlement manager for subsequent processing and assignment to the customer.
		An external service provider entitlement manager is located at the at least one video or data service provider for authorizing customer requests to add or modify a service received through the VDSL broadband network, and a system interface is provided between the network entitlement manager and the service provider manager using an ACC4000D protocol.
		The interface between the VIP entitlement manager and the network entitlement manager is provided using the standard ACC4000D protocol to support TCP/IP traffic.
	www.wipo.int /ipdl/IPDL-CIMAGES/view/pct/getbykey5?KEY=01/15372.010301&ELEMENT_SET=DECL (2914 words)

	Customer interface - Encyclopedia, History, Geography and Biography (Site not responding. Last check: 2007-10-08)
		Customer interface - Encyclopedia, History, Geography and Biography
		This page was last modified 00:48, 2 Dec 2004.
		The article about Customer interface contains information related to Customer interface and See also.
	www.arikah.net /encyclopedia/Customer_interface (212 words)

	PATNI > Industries > Manufacturing > Service Offerings > Customer Interface Systems (Site not responding. Last check: 2007-10-08)
		A continuous loop of feedback between the Customer and the delivery systems holds the key to the highest levels of customer satisfaction.
		The ability to extract intelligent information from customer interfaces, besides a quicker response, holds the key to competitiveness.
		Thus the interfaces of order management systems are getting simpler but their complexity is increasing.
	patni.com /industries/manufacturing/manufacturing-customer-interface-systems.html (258 words)

	Customer Interface : Marketing : HBS Working Knowledge (Site not responding. Last check: 2007-10-08)
		Customer Interface : Marketing : HBS Working Knowledge
		Geared towards senior executives and customer contact managers, this site maintains the high quality of information found in its print counterpart.
		Through its various approaches to customer interface issues, C-interface lives up to its mission to "make sense of the change and confusion" as customer service becomes more technology-driven.
	hbswk.hbs.edu /web-review.jhtml?id=2203&t=marketing (131 words)

	NetSuite gives small business an 'Amazon-like' customer interface - ZDNet UK News
		Small companies can now automatically provide customers with rich online sales information that was previously only viable for large enterprises, according to application service provider NetSuite.
		This gives small businesses a real-time view of their customers through a dashboard and generates data that can be fed into a Web site for customers to access over the Internet, said Zach Nelson, chief executive of NetSuite.
		Phil Carnelley, software research director at Ovum, said that because most companies would like to provide a rich e-commerce experience to their customers, NetCommerce could be an attractive option, but only for existing NetSuite customers or smaller companies that are looking to upgrade their whole system.
	news.zdnet.co.uk /software/applications/0,39020384,39158518,00.htm (462 words)

	Customer Interface - Northern Lights (Site not responding. Last check: 2007-10-08)
		The company has since established customer contact centers throughout Canada as far west as Kamloops and Vancouver B.C., as part of an expansion strategy to handle high volumes of North American call center traffic.
		Though customer contact businesses established themselves in Canada a decade ago, "the trend [for U.S. companies] has become prominent in the last five years," he says.
		The Newest of Everything Virtually everyone in Canada's burgeoning customer contact business will say that Canadian facilities are more than state-of-the-art - as sophisticated in their product lines, agent equipment and infrastructures as any U.S. center.
	www.sscda.com /pubs/Customer%20Interface%20-%20Northern%20Lights.htm (2134 words)

	Customer Interface: 2004 Buyers Guide and desk reference for CRM and customer contact executives.(Exhibitor Listings)@ ... (Site not responding. Last check: 2007-10-08)
		Customer Interface: 2004 Buyers Guide and desk reference for CRM and customer contact executives.(Exhibitor Listings)@ HighBeam Research
		This year's Guide lists some 200 of the top solution providers in the $47 billion contact center, CRM and customer service market.
		The above preview is from Customer Interface, December 1, 2003.
	www.highbeam.com /library/doc0.asp?DOCID=1G1:112409823&refid=ip_search (197 words)

	Target Marketing -- Customer Interface: Marketing Lessons From Award Winners (Site not responding. Last check: 2007-10-08)
		The problem they face, as all of us do, is properly segmenting their customers and catering to those segments discretely.
		They need education on the mechanism the customer is using to obtain self-service.
		So if you want to attract attention, educate potential customers, or provide customer service, you need to take different approaches from the get-go and your success will be measured very differently.
	www.targeting.com /50Sites.html (1442 words)

	Learning Theatre: Customer Interface Training (Site not responding. Last check: 2007-10-08)
		The intervention focused on the non-verbal behaviours as measured in the Customer Service Index and the unit standards of a financial institution (7179).
		Almost 900 participants (mostly frontline staff) attended the 20 workshops.
		To what extent did the theatre workshop help you to be more aware of yourself and your behaviour when dealing with the customers - 98,9% perceived it as positive
	learningtheatre.co.za /case02.htm (235 words)

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