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Topic: Dell International Services

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	NationMaster - Encyclopedia: Dell Computers
		Dell has rolled out its direct sales model in all the major international markets, and has achieved rapid growth in market share in most of them.
		Dell advertises heavily on television, on the Internet, in magazines and in newspapers with constant special offers to encourage sales, since they do not sell their products in the retail environment.
		Dell received a 100% rating on the Corporate Equality Index released by the Human Rights Campaign starting in 2004, the third year of the report.
	www.nationmaster.com /encyclopedia/Dell-Computers (986 words)

	Home - International Health Services
		International Healthcare Services has helped bring hundreds of patients from around the globe to Omaha for treatment.
		An increasing number of people are selecting services of the University of Nebraska Medical Center/The Nebraska Medical Center (UNMC/TNMC) in Omaha, Nebraska, a friendly, accessible community in the center of the U.S. Patients enjoy personal attention from professional staff, and their families appreciate reasonably priced accommodations and welcoming surroundings.
		In addition to outstanding, individualized patient care, physicians and scientists are involved in innovative research, which is attracting an increasing amount of external and international funding and acclaim.
	www.unmc.edu /international (1195 words)

	CNN.com - Dell beats the Street - Nov. 15, 2001
		For the quarter ended Nov. 2 of the company's fiscal 2002, Dell (DELL: Research, Estimates) reported net income of $429 million, or 16 cents per share, compared with earnings of $674 million, or 25 cents per share, in the year-ago quarter.
		Dell issued third-quarter guidance of 15-to-16 cents per share when it reported second-quarter earnings and affirmed that estimate in October.
		Dell said it expects fourth-quarter revenue to be up slightly from the third-quarter, with volume increasing about 5 percent sequentially.
	edition.cnn.com /2001/BUSINESS/11/15/dell/index.html (450 words)

	Michael Dell spoke at ACU via videoconference on Tuesday - Abilene Christian University
		Michael Dell, chairman of the board and founder of Dell, was the featured speaker at Abilene Christian University’s College of Business Administration 2004-05 Distinguished Speakers Series on Feb. 8, along with ACU alumni Kyle Tippens and David Culp. Dell spoke via videoconference at 11:15 a.m.
		Dell is the author of “Direct From Dell: Strategies That Revolutionized an Industry,” his story of the rise of the company and the strategies he has refined that apply to all businesses.
		Dell is an IT governor of the World Economic Forum, serves on the executive committee of the International Business Council and is a member of the U.S. Business Council.
	www.acu.edu /academics/coba/news/archive/020305dellvideoconference.html (502 words)

	The Hindu Business Line : No job shifts, asserts Dell
		DELL International Services on Tuesday quashed the reports that it was shifting its technical support service for customers from Bangalore to the US.
		Dell International Services, a division of Dell Computer India Pvt Ltd, started its operations in Bangalore about two years ago with some 180 people and has over 3,000 people as of today working from both Bangalore and Hyderabad.
		Industry sources said that Dell International Services was on a hiring spree and was on the verge of expanding its operations to Chandigarh.
	www.thehindubusinessline.com /2003/11/26/stories/2003112602280700.htm (297 words)

	washingtonpost.com: Support Sector Beckons to Dell (Site not responding. Last check: 2007-10-10)
		That's where Jan Uhrich, Dell's vice president of enterprise support services, is supervising construction of what she envisions to be a NASA-style "command center" for tech support, complete with consoles full of desktop computers and rows of monitors hanging on the wall.
		Dell is not known for having boots on the ground; most of Dell's computer customers across the globe never meet a salesperson in the flesh because the company conducts most of its business over the Web.
		Dell, by contrast, sells all its products through its Web site -- and is able to keep records of every aspect of the computer or workstation it has sold to each customer.
	www.washingtonpost.com /ac2/wp-dyn/A38047-2003Oct29?language=printer (1220 words)

	Hardware Warranty Support (Site not responding. Last check: 2007-10-10)
		In addition, extended labor and parts delivery service is available for up to five years for most systems and can be purchased at a reduced price if the extended service contract is purchased within 30 days of the system invoice date.
		With this service, if you travel outside your home country and experience a problem with your computer, you can request international service in the countries where international service is available.
		Dell cannot be responsible for pricing or other errors, omissions, or consequences of misuse of site and its functions and reserves the right to cancel orders arising from such errors.
	premier.dell.com /content/topics/global.aspx/services/en/hd_war_support?c=us&cs=555&l=en&s=biz (474 words)

	Dell information - Search.com (Site not responding. Last check: 2007-10-10)
		Dell's assembly plants in Penang, Malaysia and in China assemble 95% of Dell laptops; the remaining percentage comes from Ireland.
		Dell fired Curtis shortly after his arrest for marijuana possession outside Central Park, New York in 2003, however, they deny that the firing resulted from his arrest, stating that the "Steven" ads had run for three years and characterizing them as "stale".
		Dell's batteries are still extremely sensetive to dirty power, with reports of users' batteries becoming unable to charge after exposure to such.
	c10-ss-1-lb.cnet.com /reference/Dell (2688 words)

	Dell - Support (Site not responding. Last check: 2007-10-10)
		All local phone charges incurred are billed locally, either directly to you by the hotel or by the telephone service provider in the country of access, and are not included in the account charges.
		If you have an international modem and it is compatible with your travel destination, you must reconfigure the modem properties to work in the country or region to which you are traveling.
		Dell representatives are unable to complete the International Unit Location Transfer form for you.
	support.dell.com /us/en/kb/document.asp?DN=1055420 (1192 words)

	The InfoTech 100 Companies: Dell Profile
		Dell and its subsidiaries engage in the design, development, manufacture, marketing, sale, and support of various computer systems and services to customers worldwide.
		Dell also provides various services, which comprise assessment, design, and implementation services; deployment services; asset recovery and recycling services; training services; enterprise support services; client support services; and managed lifecycle services.
		Dell operates principally in the U.S., Europe, the Middle East and Africa, and Asia Pacific-Japan.
	www.businessweek.com /it100/2006/15.htm (518 words)

	BU \| University Computers \| Technical Support \| Warranties \| Dell
		Dell's CompleteCare provides repair or replacement of your Latitude notebook for any damage that is caused by accidents or other incidents beyond your reasonable control.
		Dell's CompleteCare provides repair or replacement of your Inspiron notebook for any damage that is caused by accidents or other incidents beyond your reasonable control.
		Dell's most comprehensive repair and replacement service for desktop computer users ever, CompleteCare provides you repair or replacement of your Dimension desktop PC for damage that is caused by accidents - it helps protect your desktop against those unpredictable little accidents that can happen around the house or office.
	www.bu.edu /univcomp/support/warranties/brands/dell.html (1636 words)

	CNN.com - Dell on Asia: wooing a fast-growing market - March 24, 2002
		Dell has gained more market share in the last year and in fact the last five years than any competitor in our market.
		Some have looked at the Dell business model and said "oh, this is really an Anglo Saxon concept." The data really suggests otherwise.
		Dell has really moved beyond the PC but we're not getting out of the PC business.
	edition.cnn.com /2002/BUSINESS/asia/03/24/hk.dell.intvu (827 words)

	The Hindu : Andhra Pradesh News : Stone laid for Dell campus
		The foundation-stone for Dell's new campus was laid by the Chief Minister, Y. Rajasekhara Reddy on a 6.6-acre site in the Hitec City at Madhapur on Tuesday.
		Dell's new campus would be a 3 lakh sq ft facility with state-of-the-art offices, cafeteria, gymnasium and other modern facilities.
		Dagoberto Quintana, vice-president of Dell International Services, and Romi Malhotra, Managing Director of Dell India, attended the ceremony.
	www.hindu.com /2004/12/08/stories/2004120806060400.htm (261 words)

	CNN.com - Protest slams Dell's use of prison labor - Jan. 10, 2003
		And the coalition says Dell is putting prison workers in danger because they aren't protected by federal safety standards.
		Dell's computer exchange program lets owners of obsolete Dell machines pay shipping costs to return their computers.
		Victor Ramirez, 30, who uses a Dell computer at his job as a graphic designer for the Chicago Transit Authority, laughed as he watched the protest.
	www.cnn.com /2003/TECH/biztech/01/10/dell.protest.ap/index.html (394 words)

	Rajan Anandan to head Dell's India operations-Hardware-Infotech-News By Industry-News-The Economic Times (Site not responding. Last check: 2007-10-10)
		Dell’s manufacturing facility in India, when it happens, will be its 10th in the world and seventh outside the US.
		Dell expects about 10m PCs to be sold in India in the next 3-4 years.
		Dell has customer contact centres in Bangalore, Hyderabad, Mohali and Gurgaon (the most recent one) which are part of a 30-site global customer contact network.
	economictimes.indiatimes.com /articleshow/1534018.cms (403 words)

	Govt's retail policy dampening Dell's direct model
		Though Dell is recognized as one of the largest sold brands globally, its recall in India leaves is not as good.
		Dell is among the top 5 PC vendors in the country; according to IT market research company IDC.
		PC industry analysts opine that even though Dell is good on the pricing front and the company has indeed made inroads into the commercial market, it has not achieved much when it comes to the burgeoning small and medium businesses and home sector.
	www.dqchannels.com /content/reselleralert/105081701.asp (732 words)

	Dell International Services - Wikipedia, the free encyclopedia
		Dell International Services is the support and services division of Dell Inc., the large American computer hardware company.
		As one of its major global expansion moves, Dell moved its major support divisions overseas to India, Philippines and other countries.
		Dell International Services also includes the Product Development and Testing Divisions, as well as the IT Global Development Center.
	en.wikipedia.org /wiki/Dell_International_Services (135 words)

	Dell to treble headcount at Gurgaon centre : HindustanTimes.com (Site not responding. Last check: 2007-10-10)
		Dell International Services, the support arm of Dell, will increase the headcount at its Gurgaon customer care center to 2,500 from 800 currently in the next 12-14 months.
		The Gurgaon centre is Dell's fourth contact centre in India and has been operational since June.
		Dell currently employs over 12,000 people in India and plans to take this number to 20,000 in the next 2-3 years, Malhotra said.
	www.hindustantimes.com /news/181_1813788,0002.htm (307 words)

	eBay View About Me for dell_outlet
		Dell Outlet offers consumers the ability to buy from DELL refurbished Notebooks at great discounts while giving them the same-as-new limited warranties and technical support.
		Dell uses only the best components that are proven to work, which means you get a high quality, reliable PC.
		Dell has won more service and support awards than all other PC manufacturers in the past 5 years.
	cgi3.ebay.com /ws/eBayISAPI.dll?ViewUserPage&userid=dell_outlet (961 words)

	Dell high on Bangalore-Bangalore-Cities-The Times of India (Site not responding. Last check: 2007-10-10)
		Dell says India is fast becoming a large market for its hardware and software solutions, especially the SMB sector.
		Dell for one believes strongly in the PC business while it is ramping up its software solutions business worldwide.
		That Dell sees the future growth in the SMB sector is clear by its aggressive focus on developing solutions for this sector both at Austin and Bangalore as well as from the evangelical role it has donned influencing software makers to do the same.
	timesofindia.indiatimes.com /articleshow/947609.cms (404 words)

	Dell Plans to Expand Fourth Call Center in India
		Dell has announced plans to broaden its scope of available customer service contacts by expanding its call center in India.
		Dell employees in India currently number around 13,000, which include the four call centers, research and development professionals and those in software development.
		Dell is one of the lap top manufacturers that have had to recall batteries as of late due to reported explosions and fire hazards.
	ipcommunications.tmcnet.com /news/2006/10/06/212847.htm (560 words)

	India To Be Among Dell’s Top Mkts, But Not A Manufacturing Hub
		Dell in India also has an International Services Center which handles global customer services from Bangalore and an offshore development centre which caters to Dell’s global IT requirements and does work for enterprise storage software, design and testing.
		Dell International Services which began as a 180-people team is 800-people strong now.
		Enterprise storage-related and IT services activities is expected to be the key area of growth in India,” Mr Dell said.
	www.financialexpress.com /fe_full_story.php?content_id=4927 (483 words)

	Dell cancels Indian tech support - World Affairs Board
		Dell is one of a number of high-tech companies that have in recent years moved jobs to India and other developing nations for the cheaper labor, which in Dell's case helps keep down the cost of providing round-the-clock support.
		Among Dell customers dissatisfied with the company's use of overseas labor is Ronald Kronk, a Presbyterian minister in Rochester, Pennsylvania, who has spent the last four months trying to solve a problem that resulted in his being billed for two computers.
		On Monday's reports that Dell Inc. would handle technical support calls from the U.S. itself, a spokeswoman for the Indian subsidiary has said that there were no such plans by the parent company.
	www.worldaffairsboard.com /showthread.php?t=1104 (715 words)

	Dell Philippine center provides tech support to US users - INQ7.net (Site not responding. Last check: 2007-10-10)
		The Dell facility in the country is expected to hire more agents, as it targets to have 1,400 agents by February 2007.
		Dell has 30 customer service centers worldwide, with the Philippine facility as the latest addition.
		Dell, however, has no local subsidiary that focuses on marketing and sales of its products in the country, unlike rivals IBM and Hewlett Packard.
	news.inq7.net /infotech/index.php?index=1&story_id=73599 (463 words)

	Dell opens call center in town in northern India - Network World
		Dell Monday announced it has opened a new call center in a small town in the north of India and plans to employ about 1,500 staff there.
		Dell's new center is in Mohali, near Chandigarh, not far from the border with Pakistani, and already employs about 300, said Romi Malhotra, managing director of Dell International Services India, in Bangalore.
		Dell said in November that it would set up the facility in Mohali, which is also home to Semiconductor Complex Ltd. (SCL), a government-run chip manufacturing plant.
	www.networkworld.com /news/2005/0321dellopens.html?prl (810 words)

	No plan to shrink tech support ops in India: Dell-ITeS-Infotech-News By Industry-News-The Economic Times (Site not responding. Last check: 2007-10-10)
		“Dell Inc. is no longer routing corporate customer calls to a Bangalore, India, centre in an effort to improve service”, a spokesman for the No. 1 personal computer company had said on Tuesday.
		Dell executives attributed the move to complaints from customers, a spokesman for the Round Rock, Texas-based company confirmed.
		The Dell official had told a US newspaper that customer dissatisfaction had forced it to move technical support being provided for Dell’s Optiplex desktop and Latitude notebook from its Bangalore centre back to the US.
	economictimes.indiatimes.com /cms.dll/articleshow?artid=317994 (400 words)

	The Telegraph - Calcutta : Business
		Kevin Rollins (right), president and CEO of Dell Inc, with Romi Malhotra, MD of Dell International Services, India, in New Delhi on Monday.
		New Delhi, Jan. 30: Dell is scouting for a suitable site to set up a manufacturing facility in India.
		Dell has nine manufacturing facilities worldwide, of which three are in the US.
	www.telegraphindia.com /1060131/asp/business/story_5785460.asp (301 words)

	eBay View About Me for dell.computers
		You probably won’t need to contact Dell, but if you ever do – to upgrade, ask a question, or fix a problem – Dell’s award-winning service and support will be there for you.
		Dell is committed to making eBay a safe and secure platform for both sellers and buyers.
		Dell cannot be responsible for errors in typography or photography.
	cgi3.ebay.com /ws/eBayISAPI.dll?ViewUserPage&userid=dell.computers (1152 words)

	The Hindu Business Line : Dell opens community computer centre
		BRIDGING THE DIVIDE:: Mr Romi Malhotra, Managing Director, Dell International, inaugurating the 'Dell Computer Centre' in Hyderabad on Monday.
		As part of Dell Corporation's community reach programme, a Dell computer centre was inaugurated by Mr Romi Malhotra, Managing Director, Dell International Services, at the HOPE Foundation facility here.
		Backed by funds from Dell Foundation, the centre is equipped with 30 Dell desktop computers, and will impart computer education to under-served students of the twin cities.
	www.thehindubusinessline.com /2006/04/25/stories/2006042502930400.htm (250 words)

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