| | Help Desk (Site not responding. Last check: 2007-11-07) |
 | | Help Desk personnelr must have clear guidance as to what action should be taken for different classes of alert that might be raised. |
 | | The most important roles in a help desk of those of the manager (initially, the BIN Administrator) and the front-line staff, that is, the Help Desk Analyst who answers the phones. |
 | | From a user perspective, the help desk that is successful has knowledgeable staff, resolves problems quickly and accurately, and keeps users informed of the status of calls and status of the system. |
| www.broward.org /bin/archives/event.htm (1759 words) |