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| | CIOL : News : Nipuna gets eSCM Level 4 certification (Site not responding. Last check: 2007-10-09) |
 | | According to Jane Seagal, professor, CMU, eSCM consists of various practices like people management, performance management, threat management, service delivery, contracting, etc. And each practice is associated with one of the five capability levels. |
 | | According to Rao, eSCM is a far better model than Customer Operations Performance Center (COPC) model that was devised in early 2000. |
 | | Moreover, it was devised keeping in view the call centers, where as eSCM is for both voice and non-voice BPO's,” said Rao. |
| www.ciol.com /content/news/2005/105092913.asp (486 words) |
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