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| | Line56.com: Enterprise Software: Metamorphosis (Site not responding. Last check: 2007-10-03) |
 | | As a result, 10 years after enterprise software met the Internet, some of the product categories born of that wave (and most of those that were re-energized by it) now are joining products from the client/server, minicomputer and mainframe eras in a very large "core" of mature software technologies. |
 | | Upstream in the value chain, product development, the crown jewel of the company, typically is closely held and controlled--or "tightly coupled." Downstream, activities such as installation, customization and management of the software solution throughout its useful life are designed for maximum, unencumbered delivery: They are handled independently by channel partners and the customer's IT department. |
 | | And so the design criteria for the value chain must be revised: Downstream activities, which traditionally can account for 50 percent to 90 percent of a customer's TCO and can define much of the customer's overall experience with the product, become critical. |
| www.line56.com /articles?ArticleID=7095 (2668 words) |
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