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| | Baldrige Award Recipients--Federal Express Corporation (1990) |
 | | That's why the management of Federal Express is setting ever higher goals for quality performance and customer satisfaction, enhancing and expanding service, investing heavily in advanced technology, and building on its reputation as an excellent employer. |
 | | Today, approximately 90,000 Federal Express employees, at more than 1,650 sites process 1.5 million shipments daily, all of which must be tracked in a central information system, sorted in a short time at facilities in Memphis, Indianapolis, Newark, Oakland, Los Angeles, Anchorage, and Brussels, and delivered by a highly decentralized distribution network. |
 | | Federal Express provides employees with the information and technology they need to continuously improve their performance. |
| www.quality.nist.gov /FederalExpress_90.htm (1035 words) |
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