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| | Feather Falls Casino (Site not responding. Last check: 2007-10-09) |
 | | Feather Fall Casinos new General Manager Randy Carter, a veteran of 15 years in the casino business, faced the following challenges: A need for more employees, a shallow labor pool, untrained managers, deteriorating communications, inconsistencies throughout the casino, high turnover, low employee morale, and questionable customer service. |
 | | In its first five years Feather Falls Casinos staff increased from the original 68 to over 370, slot machines increased from 97 to 1,000, and increased its revenues at an incredible pace. |
 | | The articles are written by Randy Carter, General Manager of Feather Falls Casino, and Bill Werst, President of Growth Associates, the consulting firm working with Randy and his staff to initiate the process of continuous organizational improvement. |
| www.growthassociates.org /FFC1.html (1135 words) |
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