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	FrontRange Solutions - Wikipedia, the free encyclopedia
		FrontRange Solutions is a midrange developer of CRM, VOIP and IT Service Management software with worldwide headquarters in Dublin, CA.
		FrontRange is best known for its two products; GoldMine and HEAT which are used by more than 130,000 companies and over 1.2 million users worldwide.
		FrontRange Solutions was formed in 2000 with the merger of three existing software companies owned by the South African software holding company FrontRange Limited (formerly iXchange).
	en.wikipedia.org /wiki/FrontRange_Solutions (387 words)

	FrontRange Solutions scoops contact centre award
		FrontRange Solutions has been named winner of a 2005 Product of the Year award by Customer Inter@action Solutions magazine for its IP Contact Center 5.0 solution.
		Kevin J Smith, FrontRange Vice-President of Products, says IP Contact Centre 5.0 is a major step in supporting the convergence of voice and service applications and enabling businesses of all sizes to easily and quickly gain the benefits of an integrated contact centre solution.
		FrontRange Solutions is the leading independent provider of service management and CRM applications designed specifically for the SME and distributed enterprise markets.
	www.itweb.co.za /office/frontrange/0602150801.htm (431 words)

	FrontRange Solutions
		FRONTRANGE Solutions has released a new version of its modular IT service management (ITSM) solution with languages including English, German, Russian and Polish.
		FRONTRANGE Solutions has announced the availability of its new modular IT Service Management (ITSM) solution.
		FRONTRANGE Solutions has announced the release of HEAT for Food and Beverage - a new customised service management solution designed specifically for manufacturers of food and beverage products.
	www.ferret.com.au /Companies/FrontRange-Solutions (157 words)

	FrontRange Solutions Expands Market Leadership - nexGear
		DiscoverNET is an open standards-based infrastructure management solution that enables customers to increase IT Service availability and centrally manage the full lifecycle of their IT assets by providing network management, IT discovery, remote control and network monitoring in a real-time environment.
		DiscoverNET is integrated with HEAT, FrontRange Solutions service and support suite so that data from discovered devices is exposed and support agents can launch real-time configuration changes and generate a ticket via the AutoTicket Generator (ATG) function to help avoid interruption of normal operations.
		FrontRange Solutions is a leading international provider of Service Management and CRM solutions that have been used by more than 130,000 companies and over 1.5 million users worldwide to automate and manage IT projects and customer-facing initiatives.
	www.nexgear.com /index.php?showtopic=2891 (626 words)

	FrontRange Solutions - Company Details - Business Software Buyers Guide (Site not responding. Last check: 2007-10-07)
		FrontRange Solutions Inc. develops software and solutions that allow organisations to deliver extraordinary customer relationships and service.
		Solutions include: the industry-leading GoldMine® software family for customer relationship management (CRM), fully integrated contact management, and sales force automation and the award-winning HEAT® software line for world-class customer service and support.
		FrontRange Solutions offer a variety of solutions for virtually every aspect of your company's organisational processes...
	www.softwareuncovered.com /Company/CompanyDetail_full.asp?CompanyCode=FRO001 (490 words)

	Print Version - FrontRange Solutions to be Acquired by Francisco Partners for Approximately $200 Million \| Business ...
		FrontRange Solutions to be Acquired by Francisco Partners for Approximately $200 Million
		FrontRange Solutions Inc., a global leader in service management, CRM and voice application solutions for the small-to-medium-enterprise (SME) and distributed enterprise markets, announced today that Francisco Partners, one of the world's largest technology-focused private equity funds, has agreed to acquire all of its outstanding shares in a transaction valued at approximately $200 million.
		FrontRange has a strong market position, great product franchises that are being improved by advanced technology, over 140,000 customers, and a global partner channel that provides broad market coverage.
	www.dmreview.com /editorial/dmreview/print_action.cfm?articleId=1041400 (592 words)

	UCS Solutions implements FrontRange Contact Centre
		Future development for UCS Solutions could be to expand the use of FrontRange Contact Centre to its Cape Town and Durban facilities, enabling the functionality of FrontRange Contact Centre to be applied to the same queue of calls from any location.
		Says Tracey Newman, managing director of FrontRange Solutions South Africa: "It's not often that a totally new development such as FrontRange Contact Centre is implemented first in SA, and we're especially pleased to have been able to extend and deepen our strong existing partnership with UCS Solutions during this implementation.
		FrontRange Contact Centre is part of an entire series of new software developments the company began rolling out worldwide from last year.
	www.itweb.co.za /office/frontrange/0506140859.htm (711 words)

	Voice over IP - Wikipedia, the free encyclopedia
		With hardware VoIP solution it is possible to connect the VoIP router into the existing central phone box in the house and have VoIP at every phone already connected.
		A modicum of security is afforded due to patented audio codecs that are not easily available for open source applications, however such security through obscurity has not proven effective in the long run in other fields.
		Most standards-based solutions use either the H.323 or Session Initiation Protocol (SIP) protocols.
	en.wikipedia.org /wiki/Voice_over_IP (3915 words)

	FrontRange Solutions Acquired By Private Equity Fund Francisco Partners
		FrontRange CEO Michael McCloskey initiated the announcement by stating that "FrontRange Solutions has out-performed the industry for the last two years, growing at a rate that far exceeds our competition.
		Clearly, FrontRange and Francisco Partners are banking on making a very big splash in the mid-tier CRM arena, a market which by some estimates (and they vary quite a bit) can be valued somewhere around the $15 billion mark, depending on which analyst group you pray to, over the next few years.
		Any CRM solutions provider that can provide a full-featured and customizable product that is easily integrated and administered is likely to score a big hit.
	www.tmcnet.com /channels/sales-force-automation/sales-force-automation-articles/FrontRange-Solutions-Acquired-By-Private-Equity-Fund-Francisco-Partners.htm (602 words)

	Frontrange (Site not responding. Last check: 2007-10-07)
		An international leader in business relationship software for nearly 15 years, FrontRange Solutions employs more than 700 people worldwide and boasts over 100,000 customers and one million plus users in a fiercely competitive market.
		FrontRange Solutions' products address the needs of customer service and support (help desk), sales force automation (SFA), knowledge management and customer relationship management (CRM).
		FrontRange's expertise lies in delivering the highest value, industry-specific, integrated software solutions for the complete lifecycle of business relationships.
	www.fdsystems.co.uk /Partners/partnersFrontrange.htm (119 words)

	Communique :: News
		FrontRange Solutions, headquartered in Colorado Springs and with offices worldwide, will contribute $105,000 over the next three years to the CU Foundation to create an endowment for use by the Graduate School of Business Administration at CU-Colorado Springs.
		“FrontRange Solutions Inc.’s purpose in establishing this endowment is to work with the University of Colorado at Colorado Springs to foster growth and long-term security within the infrastructure of Colorado Springs,” Patrick Bultema, president and CEO of FrontRange Solutions said.
		FrontRange Solutions Inc. develops software solutions that allow organizations to manage their business relationships and provide exceptional service.
	www.uccs.edu /~ur/media/communique/view_article.php?issue_id=11&news_id=52 (363 words)

	Software provides team-based contact management., FrontRange Solutions Inc.
		One of the most highly acclaimed solutions in the industry, FrontRange Solutions(TM) GoldMine features time-saving collaboration tools and a centralized database to ensure that critical information is accessible to everyone who needs it.
		FrontRange Solutions develops software and solutions that allow organizations to deliver extraordinary customer relationships and service.
		Solutions include: industry-leading GoldMine(R) software family for customer relationship management (CRM), fully integrated contact management and sales force automation; and the award-winning HEAT(R) software line for world-class customer service and support.
	news.thomasnet.com /fullstory/16868/2681 (1379 words)

	frontrange CRM and call centre solutions
		FrontRange Solutions has leveraged its 13 years experience in the CRM market in it’s latest release of GoldMine Business Contact Manager version 6, a system primarily designed for sales force automation and team-based contact management for small- to medium-sized companies.
		Solution 6 provides software to lawyers and accountants, and when tax time rolls around, things can get pretty hectic for their help desk staff.
		FrontRange Solutions, a global leader in integrated business relationship solutions, has announced the immediate availability of GoldMine 6.5, the latest version in its award-winning customer relationship management (CRM) product portfolio...
	www.istart.co.nz /index/HM20/PC0/PV21875/EX251 (1434 words)

	Investor's Business Daily: Breaking News
		FrontRange Solutions applications benefit customers with strong performance and increased manageability as a result of the company's use of Microsoft(R).NET technology.
		The Microsoft Gold certification means FrontRange increases its capability to provide customers with powerful platforms for managing their business operations with the best choice, flexibility and value available, such as with our new IT Service Management solution, which is built on the.NET platform," said Jim O'Gara, vice president of business development for FrontRange Solutions.
		GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries.
	www.investors.com /breakingnews.asp?journalid=29729495 (800 words)

	FrontRange Solutions Updates IP Contact Center - ICCM Weekly (Site not responding. Last check: 2007-10-07)
		FrontRange IPCC 5.0 enables users to "train staff more effectively" with features like the optional module Quality Management with which a supervisor can record calls with server based recording and call rating, the company said.
		"FrontRange IPCC 5.0 is a major step forward in supporting the convergence of voice and service applications and enabling businesses of all sizes to easily and quickly gain the benefits of an integrated contact center solution," said Kevin J. Smith, FrontRange Vice President of Products.
		Business application integration: Because IPCC is a native FrontRange Solutions application and an integral part of the FrontRange solutions mix of products, serviced and supported by the same company, the requirement for complex middleware applications, and costly professional services is reduced or not required, the company said.
	www.c-interface.com /customerinterface/article/articleDetail.jsp?id=173983 (338 words)

	CRM Today: FrontRange Solutions Recognizes Outstanding Partners
		FrontRange Solutions recently recognized its top partners at an Executive roundtable meeting, held at new FrontRange headquarters in Dublin, California.
		FrontRange CEO Michael McCloskey cites a strong channel strategy as absolutely essential to the company, especially as FrontRange sharpens its strategy and watches competitors struggle to land large deals.
		FrontRange acknowledged its partners' contributions based on the top ten generators of revenue, certification and customer satisfaction for HEAT and GoldMine.
	www.crm2day.com /news/crm/114863.php (586 words)

	destinationCRM.com: FrontRange Solutions Previews Its IT Service Management Suite
		FrontRange Solutions recently gave CRM magazine a sneak peek of its soon-to-be-released series of IT Service Management (ITSM) modules, including incident management, change management, problem management, release management, availability management, configuration management, and service level management.
		FrontRange's upcoming ITSM suite, which builds heavily on the HEAT platform, thereby accounting for its Version 5.0 branding, allows for migration from or integration with HEAT.
		In addition, FrontRange recently unveiled newly released versions of iHEAT and iGoldMine, remote solutions that aim to equip companies that have a mobile workforce with an avenue to access information via a Web browser through a network or dial-up connection without requiring any additional plug-ins.
	www.destinationcrm.com /articles?ArticleID=4589 (838 words)

	CRM Software integrates web and back office applications., FrontRange Solutions Inc
		The new software combines FrontRange's proven architectural framework with industry-specific functionality, making it one of the first true vertical CRM solutions offering unprecedented out-of-the-box functionality for the financial services or wealth management and discrete manufacturing markets.
		FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service.
		Solutions include: industry-leading GoldMine® software family for customer relationship management (CRM), team-based contact management and sales force automation; and the award-winning HEAT® software line for world-class customer service and support.
	news.thomasnet.com /fullstory/14370 (1258 words)

	ASP.NET : Customer Detail (Site not responding. Last check: 2007-10-07)
		FrontRange Solutions (http://www.frontrange.com/), created from the merger of industry veterans GoldMine Software and Bendata, produces customer relationship management software for small- to medium-sized businesses.
		FrontRange is building new, integrated versions of GoldMine and HEAT using Visual C#™ and the.NET Framework, and has been working on the new architecture for over a year.
		When FrontRange Solutions wanted to revise their product line, they faced two big challenges.
	www.asp.net /Customers/CustomerDetail.aspx?tabIndex=8&CustomerId=159 (596 words)

	RealMarket CRM News Release - FrontRange Solutions
		The Web-based customer self-service and support solution enables end users to log issues via the Web, and to query the progress of their calls in the resolution process, thus reducing the number of calls to the helpdesk.
		FrontRange Solutions (SA) Pty Ltd develops software and solutions that allow organisations to deliver extraordinary customer relationships and service.
		Solutions include: industry-leading GoldMine®; software for customer relationship management (CRM), fully integrated contact management and sales force automation; and the award-winning HEAT® software line for world-class customer service and support.
	www.realmarket.com /news/goldmine082802.html (898 words)

	Internet Business News: Benefits of IP telephony not fully understood, says FrontRange Solutions (Site not responding. Last check: 2007-10-07)
		Findings from the recent User Survey by FrontRange Solutions, a provider of service management and CRM solutions, have uncovered some fundamental misconceptions among end-users as to the benefits of IP telephony, or Voice over IP (VoIP), solutions in communications technology.
		According to FrontRange, it seems that the overall benefits of VoIP are being oversold, as it is simply not able to deliver the external gains end-users are expecting.
		In addition FrontRange discovered that 90% of respondents expect to invest the same, or more, on communications in the coming year, 52% expect the level of call centre business moving off-shore to increase and, when investing in a communications solution, 22% believe staff satisfaction to be the most important factor in their decision-making.
	www.findarticles.com /p/articles/mi_m0BNG/is_2005_Sept_29/ai_n15652482 (289 words)

	FrontRange Solutions: Facts and details from Encyclopedia Topic (Site not responding. Last check: 2007-10-07)
		FrontRange Solutions specializes in the CRM Customer Relationship Management quick summary:
		The generally accepted purpose of customer relationship management (crm) is to enable organizations to better serve its customers through the introduction of reliable...
		FrontRange was formed by a merger of BENDATA and GoldMine Software Corp. in 1999.
	www.absoluteastronomy.com /encyclopedia/f/fr/frontrange_solutions1.htm (141 words)

	Welcome to Third Sky
		Third Sky, with offices in Boston, San Francisco, and Toronto and with consultants throughout North America, brings years of experience helping mid-size and large organizations with IT strategy, re-engineering of processes, and designing and building systems that utilize the best practices of ITIL for IT Service Management.
		THIRD SKY is a consulting firm offering business-focused solutions for corporate and government clients in a variety of industries and solution areas including IT Strategy, Process Re-engineering, IT Service Management Solutions, ITIL, Help Desk Solutions, CRM, Call Center and SFA Solutions and Mobile and Wireless Solutions.
		FrontRange Solutions USA, Inc. is a leading international provider of Service Management and CRM solutions that have been used by more than 130,000 companies and over 1.5 million users worldwide to automate and manage IT projects and customer-facing initiatives.
	www.thirdsky.com /site/content/new_press_release_fr.asp (522 words)

	CRM News Release - FrontRange Solutions Inc.
		Colorado Springs, Colo., (Jan. 14, 2002) ¾ FrontRange Solutions Inc., an international software market leader in customer relationship management (CRM) and service and support that delivers rapid results, today announced that their HEAT® service and support software scored top marks across the board in a recent independent customer satisfaction survey.
		FrontRange Solutions is passionate about its commitment to customer service and support.
		HEAT solutions provide world-class customer service and support software suites; complete with self-service and Web-enabled capabilities, as well as asset tracking and knowledge management.
	www.realmarket.com /news/goldmine011402.html (517 words)

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