| | Featured Customers, GNER (Site not responding. Last check: 2007-10-13) |
 | | The Staffware implementation enabled electronic document management which eliminated paper based work; the on-line storage of case documentation such as letters and tickets, cases to be assigned through the system and the ability for team members to use scanned images in their business processes. |
 | | Suddenly, GNER staff were better informed when talking to their customers; they had access to customer's case details at their fingertips, a factor which eliminated lengthy time delays and gave them flexibility to choose how to respond to individual customers' needs. |
 | | GNER receives in excess of 80,000 customer complaints each years, the equivalent of half a million paper based documents. |
| www.tibco.com /customers/gner.jsp (892 words) |