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| | Evolving communities of practice: IBM Global Services experience |
 | | Global Services depends first on identifying the strengths and weaknesses of the sponsoring organization in people, process, and technology factors related to each element of the framework, and then on forming appropriate plans to address the framework-related issues raised. |
 | | Global Services is a large, complex, global organization, the various lines of business that sponsor knowledge network communities vary widely on most of the framework elements, resulting in environmental variations for community development. |
 | | Since the organization is now conscious of the community, there is mutual benefit to and opportunities for integrating the community's knowledge management processes with other organizational processes and workflows, such as new project initiation, business planning, end-of-project reviews, research development and overall processes for developing intellectual capital. |
| www.research.ibm.com /journal/sj/404/gongla.html (9489 words) |
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