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| | Ericsson - the world-leading supplier in telecommunications (Site not responding. Last check: 2007-11-06) |
 | | In choosing a supplier for the new call centre, however, the bank first conducted a feasibility study and then invited three suppliers to present solutions from which the Ericsson option was ultimately selected. |
 | | Paul Fincham, head of infrastructure at Svenska Handelsbanken, commented, "This call centre plays a key role in our strategy of providing customers with a contact centre which allows them to contact us by whichever media they choose, such as voice, e-mail or fax. |
 | | Established in 1871, Svenska Handelsbanken is one of the largest banks in the Nordic countries (Sweden, Norway, Finland and Denmark). |
| www.ericsson.com /uk/news/1199.shtml (476 words) |
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