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| | Sky king - Computerworld (Site not responding. Last check: 2007-10-18) |
 | | Kelleher, the Harley-Davidson-riding, Elvis-impersonating, chain-smoking chairman, president and CEO of Southwest Airlines Co. (SWA), greets employees with a signature bear hug -- and is as likely to be found tossing luggage with the baggage handlers or having a beer with an off-hours flight crew as he is to be in his office. |
 | | Kelleher, described by leadership and management author Tom Peters as perhaps the best CEO in America, has been at Southwest from the beginning, first as an often unpaid corporate counsel, then as chairman in 1978 and, finally, CEO and president in 1981. |
 | | Kelleher moved systems from finance into a new corporate services department and worked with Executive Vice President John Denison to develop an internal customer-service mentality to match SWA's famous external customer focus. |
| www.computerworld.com /printthis/1998/0,4814,32751,00.html (2076 words) |
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