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| | Stars In Alignment (Site not responding. Last check: 2007-10-14) |
 | | That was Hospital Corporation of America (HCA), a Nashville, Tenn.-based powerhouse that owns and operates approximately 200 hospitals and other health care facilities. |
 | | HCA has created scripts that simulate systems a customer might interact with when they seek to resolve a question about their bill: logging in, accessing their statement, asking questions and so forth. |
 | | To take a hypothetical example, once HCA learns that some customers may be having a hard time getting that question about their bill answered, IT needs to determine whether technology components are to blame, and if so, which ones. |
| www.bmc.com /BMC/BSM/CDA/hou_BSMPage_Detail/0,,11459313_23341658_23110107,00.html (569 words) |
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