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| | Encyclopedia: IDEO (Site not responding. Last check: 2007-09-27) |
 | | IDEO was formed in 1990 by a merger of three established design firms: David Kelley Design (founded by David Kelley_(IDEO), who is also a professor at Stanford University), ID Two (founded by Britain's Bill Moggridge), and Matrix Product Design (founded by Mike Nuttall, also from Britain). |
 | | IDEO's architects revealed that patients and family often became annoyed well before seeing a doctor because checking in was a nightmare and waiting rooms were uncomfortable. |
 | | IDEO's cognitive psychologists pointed out that people, especially the young, the old, and immigrants, visit doctors with a parent or friend, but that second person is often not allowed to stay with the patient, leaving the afflicted alienated and anxious. |
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