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Topic: ITIL

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	ITIL Overview (Site not responding. Last check: 2007-10-13)
		ITIL was developed under the premise that organizations were becoming increasingly dependent upon IT to fulfill their corporate objectives.
		ITIL is also a core part of the foundation of Control Objectives for Information and related Technology (COBIT).
		ITIL Service Support generally focuses on the daily operation and support of IT services and is broken down into five main processes and one key function.
	www.chorussystems.com /resources/ITIL.html (436 words)

	ITIL Central (Site not responding. Last check: 2007-10-13)
		ITIL is a series of documents, originally created by the Office of Government Commerce, a governmental department in United Kingdom.
		ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.
		ITIL is now a worldwide phenomena, used by organizations of all shapes and sizes, and with a growing army of certified individuals.
	itsm.fwtk.org (426 words)

	ITIL Publications
		ITIL is the most widely accepted approach to IT service management in the world, with world class practices.
		ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce (OGC), and is Registered in the U.S. Patent and Trademark Office.
		This is the official introduction to ITIL, the OGC IT Infrastructure Library from OGC.
	www.itsmi.biz /products/department2.cfm (426 words)

	OGC - IT Infrastructure Library (ITIL)
		ITIL is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group.
		ITIL processes support many of the COBIT Control Objectives, and OGC, in association with ITGI plans to issue a brief report containing mappings.
		However, ITIL is aligned with BS15000 and there is a BS15000 certification scheme to which interested parties are referred.
	www.itil.co.uk /faqs.htm (3226 words)

	ITIL
		ITIL emerged in the middle of the 1990's, although it was written originally in the 1980's, and has become the defacto standard for ITSM.
		ITIL also supports a formal training and certification scheme for the individual.
		The 1990s saw ITIL expand rapidly in terms of worldwide adoption, and 2001 saw the publication of ITIL Version 2.
	www.w3j.com /7 (199 words)

	IT Infrastructure Library (ITIL) Implementation Challenges and Benefits
		ITIL offers a framework of structured, scalable, best practice processes that organizations can adopt and adapt to fit their own environments.
		ITIL offers disciplines to ensure services, roles, and responsibilities are well-documented and understood by both IT and the business units.
		Some industries are adopting ITIL at a faster rate than others, which may be indicative of their business environments.
	www.teamquest.com /solutions-products/solutions/itil/index.htm (1171 words)

	The Itil Community Forum
		For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books.
		The Itil User Community Forum is intended to serve as an interactive and completely independent resource to support ITIL education and enable the free exchange of ITIL information.
		ITIL (®), is a series of documents that are used to aid the implementation of a framework for IT Service Management, or quoting the OGC: "a consistent and comprehensive documentation of best practice for IT Service Management".
	www.itilcommunity.com (559 words)

	IT Infrastructure Library - Beneath the Buzz - Leadership RC - CIO (Site not responding. Last check: 2007-10-13)
		ITIL is a great source of best practices for some (not all) IT functions, but its scope is limited and there are pitfalls in implementing it that can actually degrade the performance of an organization.
		While ITIL is a useful tool to improve the performance of IT operational functions, common mistakes in its implementation have undermined not only the effectiveness of ITIL but, in some cases, of entire IT organizations.
		ITIL should be applied as a tool when and where appropriate, within the context of a broader organizational strategy.
	www.cio.com /leadership/buzz/column.html?ID=4186 (3084 words)

	IBM Tivoli Software - IT Infrastructure Library - Overview
		Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based set of best practices for IT service and systems management.
		ITIL promotes a quality approach to achieving business efficiency and effectiveness in the use of information systems.
		ITIL best practices are applicable to all IT organizations, no matter what their size or what technology they use.
	www-306.ibm.com /software/tivoli/features/ITIL (319 words)

	ITIL v3 - Wikipedia, the free encyclopedia
		The names ITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce (OGC), which is an Office of the United Kingdom's Treasury.
		The ITIL v3 refresh project is expected to begin with the publication of five new core texts with delivery planned for late 2006.
		The ITIL Refresh project is being led by Sharon Taylor, Chief Architect of the ITIL Refresh and President of the Aspect Group.
	en.wikipedia.org /wiki/ITIL_v3 (927 words)

	ITIL - IT Service Management Zone
		ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management.
		ITIL is organized into a series of sets (the books), the two major ones being service support and service delivery.
		This is a diagram that describes the relationship between ITIL, the emerging ISO 20000 service management standard, and your own in-house procedures and policies.
	www.itil.org.uk (362 words)

	ITIL Definition. What is ITIL? (Site not responding. Last check: 2007-10-13)
		The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.
		Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service.
		Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM).
	www.itil-itsm-world.com /what.htm (144 words)

	Top ITIL Myths
		Over the past 15 years, the ITIL body of knowledge continues to be enhanced and better organized, most significantly (in our opinion) in the form of the BS 15000, which divides all the ITIL disciplines into five key areas: Release, Controls, Resolution, Supplier Management, and Service Design and Delivery.
		But even now, ITIL is still not in a form where you can simply distribute the ITIL volumes to your entire IT organization and expect everyone to know what issues to tackle first and what everyone's role should be.
		ITIL is a fantastic collection of best practices, and can help IT practitioners improve their game.
	www.internetnews.com /ent-news/article.php/3295251 (1549 words)

	ScriptLogic ® - Compliance - ITIL Solutions (Site not responding. Last check: 2007-10-13)
		The IT Infrastructure Library (ITIL) is a series of books developed by the Office of Government Commerce, or OGC, (a part of the UK government) in response to the growing dependency on IT and embodies best practices for IT Service Management.
		ITIL is gaining worldwide adoption by organizations as a non-regulatory "best practices" implementation ensuring the business needs of an organization are properly met by IT.
		Because ITIL is a set of best practices, the listed objectives are product-independent and give no specific implementation method.
	www.scriptlogic.com /compliance/ITIL.asp (312 words)

	ITIL and Service Management Software and Resources
		ITIL (®, the IT Infrastructure Library) is essentially a representation of best practice for IT service management.
		Despite its relative youth, ITIL is already in use in hundreds of organizations across the world.
		ITIL Books & CD The ITIL Toolkit is a set of documents designed to help you embrace ITIL more easily and more effectively.
	www.itil-service-management-shop.com (391 words)

	Information Technology Infrastructure Library - Wikipedia, the free encyclopedia
		ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations.
		ITIL is built around a process-model based view of controlling and managing operations often credited to W Edwards Deming.
		Accusations that proponents of ITIL indoctrinate the methodology with 'religious zeal' at the expense of pragmatism.
	en.wikipedia.org /wiki/ITIL (4229 words)

	OGC - IT Infrastructure Library (ITIL)
		ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world.
		ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.
		ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office
	www.itil.co.uk (255 words)

	ITIL Power - Editorial - CIO
		ITIL is an evolution of what we used to refer to as IT Operations.
		What ITIL did was to identify the specialisms, and these have evolved over the years.
		What we all have to keep in mind when implementing and developing ITIL is that it is a library of GUIDELINES which have to be developed to suit the organisation, it is not a sctrict regime.
	www.cio.com /archive/090105/itil_frameworks.html (2061 words)

	ITworld.com - The pitfalls of ITIL
		ITIL was first implemented in 1987 by the British government, and is a set of books that document best practices for IT services management.
		ITIL does not cast in stone every action required on a day-to-day basis, because that is something which differs from organization to organization.
		Furthermore, he says, ITIL is an aid to software selection, and, most of all, it is seen as the great equalizer.
	www.itworld.com /Man/2672/050418itilpitfalls (1321 words)

	TSO Online Bookshop - Itil
		ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, with world class practices supported by quality services from a wide range of service providers, accredited training agencies, consultancies and professional qualifications.
		After consultation with service management organisations and ITIL user groups, ITIL (and its books and CD-ROMs) are being restructured and updated to reflect changes in technology and demands for IT related business change.
		Selected ITIL publications are now available online through our Get-Best-Practice website.You can access the full Best Practice material by using this site to pay and subscribe to an annual licence available for both stand-alone and network customers.
	www.tsoshop.co.uk /bookstore.asp?FO=1162745 (1255 words)

	ITIL Training - Information Technology Infrastructure Library
		The ITIL ® Foundation training course is modelled on our market leading PRINCE2™ Foundation multimedia training course, which to date is used by over 2000 companies, to train over 16,000 people in over 16 countries worldwide.
		There are no formal entry requirements for the ITIL training course or the ITIL examination, but it is assumed that all delegates will have a basic level of IT literacy or experienced in a Service Support or Sevice Delivery role.
		ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office
	www.itiltraining.com (610 words)

	Cheat Sheet: Itil - IT Director - Breaking Business and Technology News at silicon.com
		One which Itil promoters tout is lower IT costs because of the greater efficiency and productivity and better control of projects which it can bring about.
		Itil should also ease the pain of switching infrastructures and outsourcing tasks because theoretically your processes will be similar to those at many other organisations.
		This is meant to ease staffing so, for example, if you're an Itil shop you know an Itil-certified helpdesk worker should be able to get up to speed quickly because he or she should have some familiarity with your processes already.
	management.silicon.com /itdirector/0,39024673,39161177,00.htm (910 words)

	IT Best Practices With ITIL - Network Infrastructure - Network Computing (Site not responding. Last check: 2007-10-13)
		ITIL forges a bond between IT, management and external customers by offering them a single language and defined channels for communicating with one another.
		But ITIL is no bureaucratic glacier--rather, it continues to morph, evolve and be redefined by real organizations using it.
		Consultants and contractors with ITIL expertise, as well as nonprofit organizations like itSMF (IT Service Management Forum) and ITPI (Information Technology Process Institute), say the benefits of ITIL include lower IT operating, start-up and resource costs, fewer network and system errors, shorter MTTR (mean time to repair) and longer MTBF (mean time between failures).
	www.networkcomputing.com /showitem.jhtml?docid=1601ws1 (1073 words)

	ITILPeople.com - IT Infrastructure Library (ITIL) / IT Service Management (Site not responding. Last check: 2007-10-13)
		Assessment Services: Details of the various assessment services which are available to find out how ITIL compliant your organisation is, and links to the various organisations who run these services.
		Jobs: Details of jobs which are currently available in ITIL related organisations.
		Training: Details of the various ITIL related training courses on offer and links to the various organisations who run them.
	www.itilpeople.com (541 words)

	BS15000 - ITIL ? (Site not responding. Last check: 2007-10-13)
		The ITIL (IT Infrastructure Library) forms the basis of the ISO 20000 / BS 15000 standard.
		Although the UK Government originally created the ITIL, it was rapidly adopted across Europe as the standard for best practice in the provision of IT Service.
		Although the ITIL covers a number of areas, its main focus is on IT Service Management (ITSM).
	www.bs15000.org.uk /what.htm (164 words)

	The MOF approach to IT service management and ITIL, the Information Technology Infrastructure Library.
		Built on the IT Infrastructure Library (ITIL) from the Office of Government Commerce in the United Kingdom, MOF is a framework for managing the operations and support of IT systems, making adjustments due to changing business needs, and optimizing processes for greater efficiency.
		ITIL provides a broad spectrum of guidance documents that cover IT service delivery, management, and support, as well as elements of IT infrastructure, security, and application management.
		ITIL promotes the practice of applying descriptive guidance to achieve focused improvement in various areas of service management on a continuing basis.
	www.microsoft.com /technet/itsolutions/cits/mo/mof/mofitil.mspx (3293 words)

	ITIL, BS15000 & ISO 20000 User Group
		This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000.
		Together, this set is the first global standard for IT service management, and is fully compatible and supportive of the ITIL framework.
		Formally: ITIL defines the organisational structure and skill requirements of an IT area and documents a set of operational management procedures to allow management of an IT operation and infrastructure.
	www.15000.net (818 words)

	ITIL Certification
		ITIL compatible and certified solutions are important to organizations that wish to align their IT practices with their business objectives and deliver effective IT service management.
		This ITIL certification affirms Numara Softwares’ commitment to developing web-based support automation solutions that help organizations improve their service desk operations and efficiencies and incorporate industry best practices.
		The ITIL is a publicly available series of books that outline a comprehensive and consistent set of best practices for IT service management framework available today, and is used by thousands of organizations worldwide.
	www.unipress.com /footprints/itil.html (297 words)

	ITIL: Buy ITIL Training and Certification Exams - ExactQuestions.com
		The Exactquestions ISEB ITIL Certification is an excellent addition to your existing certification achievements and has the ability to boost your classification as an IT Professional and ITIL Qualified employee.
		It is well known, and not disputed that having a ITIL certification tells your peers, colleagues and prospective employers that you have met a standard level of understanding and compliance relating to ISEB Technologies.
		An Exactquestions ITIL Study guide, Q and A, or Testing Engine are not simply a good introduction to ISEB technologies and a foot in the door for an eventual ITIL certification.
	www.exactquestions.com /ITIL.html (374 words)

	Eden \| IT Service Management Software \| ITIL® and IT-CRM™ (Site not responding. Last check: 2007-10-13)
		ITIL® (IT Infrastructure Library) is a series of documents that outline ‘Best Practices’ when implementing a framework for IT Service Management.
		For software development, ITIL® practices provide a framework that can guide the creation of work-flow and process that aims to assure Service Support and Service Delivery are components of the software’s enabling capabilities.
		In addition to a development staff that is ITIL® trained and certified, the IT PowerPAC™ Service Management Suite is designed to facilitate the principles of ITIL for any organization that pursues ITIL® Service Management Best Practices.
	www.eden.com /itil (395 words)

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