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| | DAI : Our Work : Success Stories |
 | | Baltimore, Maryland, is 4,700 miles from the Serbian cities of Indjija and Paraæin, yet all three cities share the distinction of having implemented CitiStat, an innovative and promising new municipal management system. |
 | | In Indjija, resident concerns reported to the Citizen Assistance Center’s call center—established in August with a limited IT infrastructure and only one operator—have averaged 450 per month. |
 | | And the prospect for replicating the system—continuing the evolution from Baltimore to Indjija, Paraæin, and beyond— is promising: at a recent municipal Best Practices Fair, Serbian mayors voted System 48 the most innovative practice of 25 municipal presentations. |
| www.dai.com /work/success_stories_detail.php?stid=15 (408 words) |
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