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Topic: Information Technology Infrastructure Library

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	Information Technology Infrastructure Library - Wikipedia, the free encyclopedia
		ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations.
		ITIL is built around a process-model based view of controlling and managing operations often credited to W Edwards Deming.
		ITIL Security Management is based on the code of practice for information security management also known as ISO/IEC 17799.
	en.wikipedia.org /wiki/Information_Technology_Infrastructure_Library (3669 words)

	THECOMDAILY: Information Technology Management - Information Technology Infrastructure Library
		ITIL addresses the organisational structure and skill requirements for an IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its IT operations.
		The recommendations of ITIL were developed in the late 1980's by the Central Computer and Telecommunications Agency (CCTA), which merged into the OGC in April, 2001 and disappeared as a distinct organization.
		ITIL is defined by a collection of books that describe guidelines for different aspects of best-practice data center management.
	www.thecomdaily.com /itm/itil.html (2790 words)

	ITIL Methodology
		The Information Technology Infrastructure Library (ITIL) is a collection of best practices that aim to improve and then maintain a certain level of computing services quality in the information technology sector.
		ITIL covers organizational structure and skill requirements for an IT organization via a comprehensive set of procedures with which an organization can manage its IT operations.
		Information and Communications Technology (ICT) Infrastructure Management: Covers all aspects of ICT infrastructure management from identification of business requirements through the procurement process, to the testing, installation, deployment, and ongoing operation and optimization of ICT components and IT services.
	www.mariosalexandrou.com /methodologies/itil.asp (451 words)

	Information technology - Wikipedia, the free encyclopedia
		is a broad subject concerned with the use of technology in managing and processing information, especially in large organizations.
		In the United Kingdom education system, information technology was formally integrated into the school curriculum when the National Curriculum was devised.
		Technology has entered the classroom in a big way to become part of a teaching and learning process.
	en.wikipedia.org /wiki/Information_technology (328 words)

	ITIL - Information Technology Infrastructure Library - Event Overview
		The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the UK’s Office of Government Commerce (OGC).
		To date ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management and used by many thousands of organisations around the world.
		Although the ITIL revolution is still relatively new in the Middle East, organisations are already reaping in the rewards that ITIL has to offer.
	www.iirme.com /itil (536 words)

	Information Technology Infrastructure Library
		The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures to allow the organisation to manage an IT operation and associated IT infrastructure.
		The operational procedures are supplier independent and apply to all items of equipment within the IT Infrastructure.
		ITIL was originally created under the auspices of the British government, and ITIL is a registered trademark of the UK Government's Office of Govenment Commerce.
	www.ebroadcast.com.au /lookup/encyclopedia/it/ITIL.html (81 words)

	Provance
		ITIL is a framework for IT Service Management (ITSM) best practices that was developed in the UK and is being rapidly adopted as an industry standard around the world.
		ITIL certification provides the guiding principles required to address the needs of service support (day-to-day operation and support of IT services) and service delivery (long term planning and improvement of IT service provision).
		ITIL developed out of the recognition that organizations are increasingly dependent on IT in order to satisfy their corporate goals and meet their business needs.
	www.provance.com /news/press_releases/2002/02Apr11_ITIL (353 words)

	ITIL - Information Technology Infrastructure Library
		In this section we present overview of the ITIL best practices that is adopted by Uecoms to deliver services to its clients.
		To achieve this objective, IT Infrastructure Library (ITIL) was established as the standard framework for IT Service Management enterprises that entailed a comprehensive, consistent and coherent set of best practices.
		ITIL describes the processes needed to manage the IT infrastructure efficiently and effectively in order to guarantee the service levels agreed upon by the IT organization and its customers.
	www.uecoms.com /itil.htm (219 words)

	Information Technology Infrastructure Library (ITIL) (Site not responding. Last check: 2007-10-31)
		ITIL ® ITIL ® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.
		Information Technology Infrastructure Library (ITIL) is produced by the Office of Government Commerce (OGC) located in the United Kingdom.
		Further information may be obtained from The Stationary Office (TSO) at www.tso.co.uk/bookshop and the International ITIL User's Group at www.itilcommunity.com.
	www.vita.virginia.gov /docs/vitaPolicies/changeManagement.cfm (571 words)

	The MOF approach to IT service management and ITIL, the Information Technology Infrastructure Library.
		Built on the IT Infrastructure Library (ITIL) from the Office of Government Commerce in the United Kingdom, MOF is a framework for managing the operations and support of IT systems, making adjustments due to changing business needs, and optimizing processes for greater efficiency.
		ITIL provides a broad spectrum of guidance documents that cover IT service delivery, management, and support, as well as elements of IT infrastructure, security, and application management.
		ITIL promotes the practice of applying descriptive guidance to achieve focused improvement in various areas of service management on a continuing basis.
	www.microsoft.com /technet/itsolutions/cits/mo/mof/mofitil.mspx (3293 words)

	ITIL best practices for application development - Ask the experts - HP Dev Resource Central
		ITIL principles make this broader view possible by guiding the development team to be aware of operational needs in addition to end-user requirements.
		ITIL spans the whole application lifecycle, from the earliest stage of application development onward.
		The ITIL guidelines that your team followed have given IT the tools to accurately gauge application performance and adjust it as needed for optimal performance.
	devresource.hp.com /drc/resources/dc0504/index.jsp (1116 words)

	ITIL Training - Information Technology Infrastructure Library
		The ITIL ® Foundation training course is modelled on our market leading PRINCE2™ Foundation multimedia training course, which to date is used by over 2000 companies, to train over 16,000 people in over 16 countries worldwide.
		ITIL ® - The Information Technology Infrastructure Library is a set of books developed by the United Kingdom's Office of Government Commerce (OGC).
		There are no formal entry requirements for the ITIL training course or the ITIL examination, but it is assumed that all delegates will have a basic level of IT literacy or experienced in a Service Support or Sevice Delivery role.
	www.itiltraining.com (610 words)

	Making ITIL actionable with Rational Method Composer
		ITIL stands for the Information Technology Infrastructure Library and is considered the global standard for IT Service Management (ITSM) best practices.
		While reviewing ITIL for our client engagement, we quickly found that, while there were areas with significant amounts of detail that helped us to identify tasks, there often was not sufficient detail to create task WBS, and the devil is in the details as they say.
		ITIL offers significant value for IT operations and support organizations, but as a set of best practices documents, it lacks key components to facilitate adoption and maximize its value.
	www-128.ibm.com /developerworks/rational/library/dec05/james/index.html (3888 words)

	ITIL - IT Service Management Zone
		ITIL (the IT Infrastructure Library) is essentially a series of documents that are used to aid the implementation of a framework for IT Service Management.
		ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery.
		The ITIL Toolkit is a collection of resources brought together specifially to accompany ITIL.
	www.itil.org.uk (300 words)

	ITIL - Information Technology Infrastructure Library - NetWorld UK
		Although the UK Government created the ITIL, it has rapidly been adopted across the world as the standard for best practice in the provision of IT Service.
		Even companies that are no embarking on a ITIL implementation can benefit from understanding these process's as they each have impact on the way our businesses work and the efficiencies that can be gained from implementing these.
		This includes ensuring that faults are corrected, preventing any recurrence of these faults, and the application of preventative maintenance to reduce the likelihood of these faults occurring in the first instance.
	www.thenetworlduk.net /itil/imenu/itil_menu.asp (841 words)

	ITIL (IT Infrastructure Library) and ITSM Directory
		The IT Infrastructure Library, ITIL (®), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM).
		The ITIL (IT Infrastructure Library) consists of 7 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; Security Management; The Business Perspective.
		ISO 20000 is of course aligned with ITIL, and is likely to become one of the most widely adopted international standards.
	www.itil-itsm-world.com (925 words)

	ITIL Service Management Books CDs Network licenses (Site not responding. Last check: 2007-10-31)
		ITIL (the Information Technology Infrastructure Library) is a series (books, CDs, or intranet web resources) that together provide guidance on the planning, delivery, and management of quality IT services to support the business.
		Developed in conjunction with public and private sector organizations worldwide, ITIL provides a comprehensive, consistent, and coherent set of processes of IT management and is underpinned by formal qualifications and associated training.
		ITIL is a structured framework that comprehensively and systematically presents best practices in all phases of the management of an information system.
	www.softwaremanagement.com /Publications/infrastructure.html (1761 words)

	Information Technology Service Management - at the University of Minnesota
		Organizations increasingly rely on technology to provide critical information and communication tools to their staff.
		Yet, paradoxically, as information technology has become more important to business success, the IT function in many organizations has remained distant from the business leadership.
		ITIL is essentially a series of documents that are used to aid the implementation of a framework for IT service management.
	www.cce.umn.edu /professionalcertification/itil (560 words)

	Information Technology Infrastructure Library (ITIL) Resources & News Stand
		ITIL execution requires fundamental change-- a paradigm shift in culture and organizational behavior in order to establish and sustain the successful deployment of streamlined IT processes based on the ITIL framework.
		While ITIL has provided a proven framework to assist with the increasing challenges associated with maintaining a more efficient, secure and compliant IT organization, only a handful of tools are publicly available to support the execution of ITIL-based improvement efforts.
		ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce.
	www.infotechinfralib.com (444 words)

	INFORMATION TECHNOLOGY SYSTEMS AND SERVICES (ITSS) - University of Auckland - Information Technology Infrastructure ...
		The IT infrastructure consists of the hardware, software, computer-related communications, documentation and skills required to support the provision of IT services and the user is interested in the IT infrastructure only in so far as it supports their work.
		The concept of ITSS adopting the ITIL framework was raised in earnest in 2002 and in October and November 2002 the first ITSS people attended the three-day ITIL course — called Service Management Essentials.
		You will be associated with the ITIL processes sooner or later in ITSS either via direct training or by real-world usage.
	www.itss.auckland.ac.nz /index.cfm?pageName=itil (770 words)

	OGC - IT Infrastructure Library (ITIL)
		ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world.
		ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.
		ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office
	www.itil.co.uk (246 words)

	ITIL Service Management Best Practices for Businesses with a Customizable Framework
		ITIL (Information Technology Infrastructure Library) is a set of best practice standards for Information Technology (IT) service management.
		ITIL provides businesses with a customizable framework to achieve quality service and overcome difficulties associated with IT systems growth.
		ITIL consists of 6 sections: Service Support, Service Delivery, Planning to Implement Service Management, ICT Infrastructure Management, Applications Management, and the Business Perspective.
	www.ecora.com /ecora/products/itil.asp (274 words)

	ITSM - IT Service Management Information Portal
		ITIL is a set of books that have been developed, documented, and published by the UK Office of Government Commerce (OGC).
		ITSM implementation methods are designed with multiple-entry points where numerous primary ITIL areas in various phases of initiation or completion and can be accomplished in parallel.
		Some information is considered "public domain" and contained here as a central repository, all other portions of IT Service Management information is proprietary to RL Information Consulting LLC.
	www.itsm.info /home.htm (249 words)

	ITIL (Information Technology Infrastructure Library)
		ITIL certification programs promise to train IT professionals to adapt ITIL to their networks.
		The IT Infrastructure Library, a set of management best practices that has long been popular in Europe, finally is starting to make waves in the U.S. Network World, 08/30/04.
		ITIL is in fact growing at a rapid rate, and even has its own 200 strong (and growing fast) international user group (http://www.itilcommunity.com).
	www.networkworld.com /details/815.html (877 words)

	ITILPeople.com - IT Infrastructure Library (ITIL) / IT Service Management
		This independent website is devoted to discussion and useful information relating to the IT Infrastructure Library (ITIL), and the wider world of IT service management.
		Assessment Services: Details of the various assessment services which are available to find out how ITIL compliant your organisation is, and links to the various organisations who run these services.
		Training: Details of the various ITIL related training courses on offer and links to the various organisations who run them.
	www.itilpeople.com (541 words)

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