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Topic: Interactive voice response

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	What is IVR? - A Word Definition From the Webopedia Computer Dictionary
		Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database.
		IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to.
		IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
	www.webopedia.com /TERM/I/IVR.html (313 words)

	Interactive voice response - Wikipedia, the free encyclopedia
		In telephony, interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system.
		IVR systems are generally used at the front end of call centers to identify what service the caller wants and to extract numeric information such as account numbers as well as provide answers to simple questions such as account balances or allow pre-recorded information to be heard.
		IVR systems are often criticised as being unhelpful and difficult to use due to poor design and lack of appreciation of the callers' needs.
	en.wikipedia.org /wiki/Interactive_voice_response (490 words)

	Interactive Voice Response
		Interactive Voice Response (IVR), also known as Automated Telephone Interviewing, is one of the newest ways to meet the latest challenges of collecting marketing research data.
		The invitation for an IVR survey should be bold and colorful with the toll free number a larger or different font size than the rest of the copy.
		IVR is used successfully for studies on customer satisfaction, for screenings on attitude and uses, product tests, and concept tests, however the subject matter, sample and incentive for doing the study play an important part.
	www.researchinfo.com /docs/library/ivr_cms_research.cfm (1177 words)

	Interactive Voice Response
		Use systhesized voice anytime you cannot record the passage to be spoken due to the amount of data which must be made availabile for speaking or the volitility of the data.
		Today's IVR can deliver the requested information via voice or by generating and sending a fax to the caller's fax machine with a detailed response too lengthly to be spoken by the IVR or when a "written" confirmation is needed by the caller or large amounts of data such as course information for college registration.
		Depending on the required usage in the IVR program, a number such as 121597 could be spoken as "one hundred twenty one thousand five hundred and ninety seven" or "December 15th ninteen hundred ninety seven" or "one thousand two hundred fifteen dollars and ninety seven cents".
	ourworld.compuserve.com /homepages/Joel_Harper_CSD/csdivr2.htm (1774 words)

	What is IVR?
		IVR - short for Interactive Voice Response - is a technology that automates interaction with telephone callers.
		IVR platforms may also offer the ability to recognize spoken input from callers (voice recognition), translate text into spoken output for callers (text-to-speech), and transfer IVR calls to any telephone or call center agent.
		IVR applications also call on existing back-end database and application servers to retrieve records and information required during the course of a call.
	www.voxeo.com /library/ivr.jsp (812 words)

	IVM Telephone Interactive Voice Response (IVR) Software for Windows - VoIP IVR and CTI Software
		If you intend to use the IVM with a voice modem, please note that there are many voice modems on the market with defective TAPI wave / voice drivers.
		A number of example IVR files can be downloaded to load into IVM which are useful as a starting point when creating your own system.
		IVM supports "plugins" which can be used within your interactive voice response system.
	www.nch.com.au /in/ivr.html (799 words)

	iVoice IVR - Interactive Voice Response (Site not responding. Last check: )
		iVoice IVR is the latest version of open, IVR tools from iVoice, Inc. Interactive Voice Response (IVR) applications enable callers to query and modify database information over their telephone using their own human speech or by dialing digits on their telephone.
		IVR offers customers and businesses a new level of freedom by enabling them to conduct transactions 24 hours a day, seven days a week.
		To ensure security, iVoice IVR can be set up to allow the caller access to account information only if the caller enters a valid account number and corresponding personal identification number.
	www.ivoice.com /ivr (886 words)

	CRMXchange: IVR - interactive voice response - IVR system - interactive voice response systems - IVR systems
		Interactive Voice Response (IVR) provides automated self-service capabilities by enabling individuals to use the keys on a touch-tone telephone to access information, such as bank account balances, flight arrival and departure times, and package delivery status.
		IVR Software provides this capability by using a pre-recorded human voice stored on a computer hard drive, or by using a synthesized voice commonly referred to as text-to-speech.
		IVR was originally intended to increase customer response and improve agent productivity, although legacy IVR touch-tone user interfaces and rigid tiered menu structures have shown to compromise those benefits through higher caller abandonment rates.
	www.crmxchange.com /interactive_voice_reseponse.asp (1015 words)

	Interactive Voice Response (Site not responding. Last check: )
		Interactive Voice Response professionals consist of a team of people with many years of experience in IVR applications, web applications, intelligent call routing, systems integration, large call centers and multi-site solutions.
		The responses are saved as digital voice files on the server and can also be transcribed "real-time" by agents using a unique web-based interface.
		IVR technology also has the ability to use customer responses in a way that your customer is only answering questions one time.
	www.pfncom.com /intvoiceresp.html (221 words)

	Interactive Voice Response
		A caller is prompted for entry of his/her PIN, then the transaction is time stamped for that specific person: their "in punch" and "out punch." Rules processing is available under IVR technology, the same as with other traditional collection devices, so that job, project or client information can be entered.
		Voice recognition may also be used in place of PIN entry.
		The IVR could also operate completely independent of on-line capability and the data made available through a batch update that Datamatics provides.
	www.datamaticsinc.com /inside/devices/data/hardware/interactive_voice_response.aspx (186 words)

	IVR / Interactive Voice Response
		Interactive voice response (IVR) devices automate the process of both delivering and receiving information over the phone.
		IVR applications respond to touch tone signals from a dialpad, or voice recognition software that receives vocal commands.
		Interactive voice response systems are used in a wide variety of industries and call center applications.
	www.callcen.net /ivr.htm (390 words)

	Case study: Interactive Voice Response applications (Site not responding. Last check: )
		Interactive Voice Response (IVR) applications are typically comprised of statements and prompts over the telephone that relay information to a user about the task at hand.
		The second task served as a dummy task, as the primary purpose of the study was to assess the clarity of the language-selection prompt.
		To inquire further about the user's experience interacting with the system, the evaluator asked each participant an additional five questions (see Appendix C in the source file).
	www-128.ibm.com /developerworks/library/wi-voice/index.html (2229 words)

	IVR interactive voice response system - pulsevoice (Site not responding. Last check: )
		(IVR) system that enables callers to interact directly with information about a product or service stored in a computer database through speech recognition or a touchtone telephone.
		One of pulse's most sophisticated telecommunications products is pulsevoice - an award winning, automated interactive voice response (IVR) system that enables callers to interact directly with information stored in a database through touchtone or speech.
		While the industries and operations may differ, what these businesses have in common is a need to route calls quickly, accurately and economically in order to meet the increasingly complex needs of today's customer.
	www.pulsevoice.com /pulsevoice/solutions/solutions_enterprise/ivr.htm (571 words)

	Interactive Voice Response - IVR System
		Through the use of extended voice menu trees, callers may then interact with your telephone system to obtain and/or leave information.
		For order input, general information, and special announcements, Interactive Voice Response will be your link to the public.
		IVR is flexible, prompt, exact, and is able to service several callers at the same time.
	www.jivainfotech.com /interactive-voice-response.htm (184 words)

	CRM Call Center Interactive Voice Response IVR
		The end user interacts with a phone system by picking from a list of services, which will direct the call to the call center employee or department that is most qualified to handle that issue.
		IVR (Accuva Technologies)- IVR is speech capable and able to connect to any ODBC compliant database and to any phone system while using easy drag and drop features to build scripts for multiple applications.
		IVR and Voice Broadcasting Service Center - This product is an outsourced IVR and Voice Broadcasting service which allows users to monitor current projects through online reports and provide system administration.
	crm.ittoolbox.com /topics/t.asp?t=420&p=426&h2=426&h1=420 (1615 words)

	Interactive Voice Response, Custom IVR (Site not responding. Last check: )
		Voice Stamps offers custom IVR applications for attorney and legal assistants who send new clients a questionnaire that is 5 pages long and takes an hour to fill out....Why not connect them to a phone number where they can go through your customized Question and Answer sessions?
		The human voice has a biometric signature as unique as a finger print or iris scan and may be used as an admissible record in collection cases.
		Voice Stamps offers custom IVR applications for Fund Raisers who want the added security of knowing that contribution pledges are legitimate and collectible.
	www.voicestamps.com /custom_IVR_apps.html (739 words)

	Amcat Call Center IVR Software Systems: Interactive Voice Response application, Contact Center self service IVR with ...
		Interactive Voice Response (IVR) uses both touch tone (DTMF) or voice commands to: (1) Route calls working in conjunction with the Amcat ACD, (2) Provide information to the caller, (3) Collect information and user input, (4) Perform processes such as providing an account balance.
		IVR Self-Service is used for inbound customer service or sales and for outbound contact.
		The growth of inbound IVR is being driven by increased phone volumes, customer satisfaction derived from faster, more efficient service, and operational cost savings through self-service applications.
	www.amcat.com /products/keytechnologies/ivr.asp (426 words)

	Interactive Voice Response
		Just like calling your bank to find out your checking balance, PC Richard customers can find out the approximate time their refrigerator or washing machine will be delivered, as well as in which order their delivery is scheduled that day.
		The IVR system resides between the company’s mainframe AS400 computer, which downloads real-time updates to the system every 15 minutes, and the phone system.
		PC Richard’s IVR system offers callers a choice between English and Spanish language, and is designed to deliver the information they need quickly, without having them press many buttons.
	www.nactelsystems.com /sol_ivrcs.html (469 words)

	IVR System Solutions - Interactive Voice Response IVR Solution - Digital T1 Linux Phone System for Automatic Phone ...
		PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet.
		IVR Applications now have complete access to all the information available to your existing database programs.
		The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
	www.databasesystemscorp.com /psivr.htm (852 words)

	IVR - Interactive voice response
		An interactive voice response system can also be very effective for companies with on-the-road employees who need to call into the office to receive their next assignment or to report their activities.
		IVR systems, which reportedly lower customer handling costs to about 20 to 30 cents per call, can be implemented in a variety of ways.
		IVR can be used to read information from databases, write information to databases, as well as query databases and return information.
	www.tctecno.com /ivr/interactive-voice-response-overview.html (593 words)

	Interactive Voice Response FAQ and Glossary \| Ashergroup
		IVR answers inquiries by prompting callers to input data onto the touchtone keypad, looking up the record in a database and speaking back information.
		Because Asher IVRÂ¹s are supplied as ASP implementations all of the development, maintenance and fulfillment activities are the sole responsibility of Asher.
		The client is responsible to maintain and provide access to any databases required by the IVR Application.
	www.ashergroup.com /ivr/faq.html (1024 words)

	Interactive Voice Response - SIRS
		In a standard IVR study, respondents/customers call in to a toll free number, enter a code, and take a brief survey.
		IVR studies are set up using touch-tone keys.
		Digitally capturing verbal, open-ended responses is one of the benefits of IVR — it is easy-to-edit and can present direct comments from customers.
	www.sirsinc.com /services/recognition/index.asp (159 words)

	Usable Interactive Voice Response Applications: frontend infocentre (Site not responding. Last check: )
		Cost and efficiency considerations means that IVR applications are fast becoming a common supplement, or indeed alternative, to direct contact with customer service representatives.
		An Interactive Voice Response (IVR) application is any telephone-based application which interactively takes input from callers and returns output in the form of a previously recorded human voice or other auditory information (Noonan).
		It is imperative to remember that an IVR application may grow in the future.
	infocentre.frontend.com /infocentre/articles/usableivrapplications.html (796 words)

	IVR Systems and Voice Broadcasting. Call Answering Services and Outsourcing.
		Voice broadcasting is becoming one of the most efficient and economical means of communications today.
		Starting with a minimum of 4 lines, our voice broadcast and IVR system can be totally customized by our professional staff or we can provide you with our comprehensive IVR software development kit.
		Your interactive voice response applications can be easily ported to our PACER digital phone system when your call volume requires a larger system.
	www.easyivr.com (812 words)

	West .:. Interactive Voice Response
		West's Interactive Voice Response solutions allow you to integrate and reduce the cost of automating your customer acquisition, retention, and growth programs.
		West Interactive, a division of West Corporation, provides high capacity, state-of-the-art automated voice response services, which allow callers to access information by means of a touch-tone telephone, voice prompt or Advanced Speech Recognition (ASR).
		Front-load or back-end West's interactive voice response solution to efficiently integrate with live operator support.
	www.west.com /interactive-voice-response.htm (249 words)

	Interactive Voice Recognition
		Interactive Voice Recognition (IVR) is an innovative technology that enables automated interaction with telephone callers.
		Providing pre-recorded voice prompts and menus, touch-tone telephone key-pad entry and input, and responses gathered via spoken words with voice recognition.
		Advanced IVR capabilities ensures a high quality level of service to reduce the cost of business communication through the employment of an automatic system as opposed to physical staff.
	www.legend.co.uk /corporate/telecommunications/ivr_systems.php (326 words)

	What is Interactive Voice Response? - a definition from Whatis.com - see also: IVR, IVRS
		An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.
		An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling.
		Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
	searchnetworking.techtarget.com /sDefinition/0,,sid7_gci213678,00.html (215 words)

	VoiceGate - Interactive Voice Response
		For order input, general information, and special announcements, VIP4000 Interactive Voice Response will be your link to the public.
		VIP4000 IVR is flexible, prompt, exact and is able to service several callers at the same time.
		If necessary, IVR works for you 24 hours a day - no need for extra staffing after hours or during holiday periods.
	www.voicegatecorp.com /ivr.htm (211 words)

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