| |
| | Intimidation: Mapping a Plan For Cultural Change in Healthcare (Part II) |
 | | This is no easy task, since people have varying tolerances to certain behaviors, but consider this simple definition: not being treated with respect, or any behavior, no matter how small, that causes another to doubt their self-worth. |
 | | To enhance awareness of intimidating behaviors, consider establishing a code, such as "red light," that can be used to halt the behavior immediately. |
 | | Expect intimidating behaviors to reemerge and establish a process for dealing with each reported event.4 Confront offenders with data, authority, and compassion; punitive responses will not foster interpersonal skills or the desired culture changes.3 Solicit the offender's side of the story while stressing that, regardless of why it happened, the behavior is unacceptable. |
| www.ismp.org /MSAarticles/intimidation2.htm (990 words) |
|