| | Unisys | Who's Flying When? |
 | | Since the 1990s, Netherlands-based KLM Royal Dutch Airlines has used pricing and revenue management strategies and technologies, assessing the value of a customer, improving the load factor, and thus increasing the airline's capacity utilization rate and margins. |
 | | In the past, KLM controlled this process by using "flight segments." A customer who wanted to travel from one location to another via a particular route was assessed in the various segments for his or her potential profit. |
 | | After KLM and Unisys fully integrate the True O&D system into the existing network, Kreiken expects to increase his department's contribution to the passage business to 9 percent to 10 percent of revenue. |
| www.unisys.com /transportation/insights/insights__compendium/whos__flying__when.htm (1225 words) |