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| | IBM WebSphere - e-business on demand, middleware, application server, portal, business integration, infrastructure ... |
 | | KANA Contact Center running on IBM WebSphere® Application Server provides a highly scalable, manageable and available environment on which to deploy and grow large-scale CRM applications. |
 | | KANA Contact Center leverages WebSphere Application Server?s rich set of application services including capabilities for transaction management, availability, security, performance, and scalability, while significantly reducing the costs of maintenance and ownership in the contact center. |
 | | KANA Contact Center is a multi-channel customer service application for contact centers that provides complete request management, solution publishing, self-service capabilities and extranet workflow for complete, high-quality service at lower cost. |
| www-306.ibm.com /software/info1/websphere/index.jsp?tab=kana&S_TACT=103BHW06&S_CMP=campaign (275 words) |
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