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	2002 Benjamin Franklin Medal in Computer and Cognitive Science (Site not responding. Last check: 2007-10-16)
		Lucy Suchman attended the University of California at Berkeley and received her Bachelor of Arts in 1972, her Master of Arts in 1977, and her Doctorate in Social and Cultural Anthropology in 1984.
		Suchman joined Xerox Corporation's Palo Alto Research Center in 1979, where she ultimately held the positions of Principal Scientist and Manager of the Work Practice and Technology Area.
		Suchman is a member of the American Anthropological Association, Society for Social Studies of Science, and Association for Computing Machinery, American Academy of Management, and Computer Professionals for Social Responsibility.
	sln.fi.edu /tfi/exhibits/bower/02/ccscience.html (441 words)

	Dialog on Leadership: Lucy Suchman Interview
		Lucy Suchman is a Professor in the Centre for Science Studies and Sociology Department at Lancaster University in England.
		Lucy Suchman’s initial aspiration was to "turn the anthropological gaze back on ourselves." Her research question focused on understanding the constitution of social structure.
		Suchman’s turn of the anthropological gaze led her to differentiate between two types of social interaction: as a fragmentized, self-referential and outwardly blind system, or as a dynamically evolving relationship.
	www.dialogonleadership.org /Suchman-1999.html (11367 words)

	Situated Action
		In a 1999 interview with Dialog on Leadership, Lucy Suchman explains that around the time she published her book she was becoming involved with the AI community and with the idea of intelligent interaction interfaces.
		Suchman's study ended up being about the different kinds of assumptions the AI community was developing about actions and communication which were being used to develop these expert systems and intelligent interfaces.
		Suchman describes an example of an expert help system which is "a computer-based system attached to a large and relatively complex photocopier, and intended to instruct the user of the copier in its operation.
	www.slis.indiana.edu /faculty/yrogers/sit_act (3109 words)

	The Computer as Tool (Site not responding. Last check: 2007-10-16)
		Suchman explains it well: “it is in part the internal complexity and opacity of the computer that invites an intentional stance.
		Suchman is aware that there are limitations in this view: “[A]s long as machine actions are determined by stipulated conditions, machine interaction with the world, and with people in particular, will be limited by the intentions of the designers and their ability to anticipate and constrain the user’s actions”.
		Suchman concludes that since people are going to think of computers as interactive designers should make the interaction that must occur more effective.
	www.burningchrome.com:8000 /~cdent/slis/l542/useTools.htm (3926 words)

	from Interactions to Integrations at Interact 97 by Lucy Suchman
		The intractability of such problems recommends a research agenda aimed less at the design of interactive machines than at an understanding of the distinctive dynamics of working with computational artifacts, and at their artful integration with the rest of the social and material world.
		Lucy Suchman received a Ph.D. in Social/Cultural Anthropology from the University of California at Berkeley in 1984.
		In addition to her position at Xerox PARC, Lucy is an affiliate researcher at the Center for the Study of Language and Information at Stanford University and at the Institute for Research on Learning in Menlo Park, as well as a Consulting Associate Professor in Stanford University's Symbolic Systems Program.
	www.acs.org.au /president/1997/intrct97/suchman.htm (3156 words)

	Talking with Machines (Site not responding. Last check: 2007-10-16)
		Suchman illustrates the problem with communicating with a computer-controlled machine with by recounting her observation of two secretaries struggling to make copies with an "intelligent" copy machine.
		However, Suchman’s observations and conclusions were not presented as an in-depth study from which one could draw sweeping generalizations.
		Suchman’s insights and observations were interwoven with numerous quotes from the literature, citing more comprehensive studies, to add credence to her conclusions.
	www2.educ.ksu.edu /mcgrath/Spring00/Suchman.htm (2369 words)

	KAW list contribution (Site not responding. Last check: 2007-10-16)
		Suchman proposed that the term "interaction" might best be reserved to describe what goes on between persons, rather than extended to encompass relations between people and machines.
		In her talk L. Suchman will re-examine that argument and its implications for notions of agency in light of recent debates within social studies of technology.
		L. Suchman will close by tracing out some implications of this view for how we think about the organization of cooperative human activity and the design of associated artifacts.
	hcs.science.uva.nl /mailing-lists/kaw/attic/work-015.html (168 words)

	PD of HCI - Suchman
		Suchman criticises the way we sometimes speak, and think, of computers as participants in interactions on equal terms.
		By saying that language is indexical Suchman means that the meaning of its expressions is conditional on the situation of their use.
		Suchman has studied an expert help system that regulates the user interface of a copying machine to investigate the problem of the machine's recognition of the user's problems.
	www.informatik.umu.se /~mjson/hcipd/suchman.html (1789 words)

	Books by Lucy A. Suchman (Site not responding. Last check: 2007-10-16)
		Lucy Suchman argues that the planning model of interaction favoured by the majority of AI researchers does not take sufficient account of the situatedness of most human social behaviour.
		The problems that can arise as a result are pertinently, and often amusingly, illustrated by the careful analysis of a recorded interaction between novice users and an intelligent machine, whose design has failed to accommodate essential resources of successful human communication.
		Lucy Suchman's proposals for a fresh characterisation of human-computer interaction which also incorporates recent insights from the social sciences provides a challenge that everyone interested in machine intelligence will seriously need to con...
	books.bankhacker.com /Lucy+A.+Suchman (171 words)

	AOIR Toronto \| AOIR Toronto (Site not responding. Last check: 2007-10-16)
		The third draws from my own inquiries into the question of agency at the human-computer interface, and in particular how 'software agents' and the internet/www more generally are figured as the 21st century's new service class.
		Lucy Suchman teaches in the department of Sociology at Lancaster University, UK.
		Suchman has been examining the correlation between sociology and technology.
	www.ecommons.net /aoir/aoir2003/index.php?p=15 (259 words)

	More on Situated Action (Site not responding. Last check: 2007-10-16)
		Cognitive science attempts to "represent mental constructs, such as goals or plans, and then stipulate the procedures by which those constructs are realized these stipulated conditions, ready made and coupled to their associated actions, take the place of a lively, moment-by-moment assessment" of action.
		Suchman employs SA as a framework of analysis to look at human-computer interaction, in particular a Xerox copier with an expert help system.
		What is revealed by Suchman’s study is the problems that arise because of the machine’s lack of access to the user and their situation.
	minnow.cc.gatech.edu /hci/214 (1301 words)

	Allerton95 - Discussion document: Session2 (Site not responding. Last check: 2007-10-16)
		We come to this project from a relatively long history of involvement in ethnographically-based studies of relations between work and technology in a range of worksites (see for example Suchman, in press.) Our basic strategy is to identify sites where we can engage in extended (2-3 year), intensive rounds of investigation.
		I look forward to this workshop as a unique opportunity to consider these questions in the company both of others who have engaged in studies of work and technologies-in-use, and who have a deep understanding of current realities and future possibilities around the creation, maintenance and use of digital library applications.
		Suchman, L. Centers of Coordination: A case and some themes.
	alexia.lis.uiuc.edu /gslis/allerton/95/suchman.html (787 words)

	CSS - Events View
		Suchman suggests that new software agents, mobile and wearable devices, and 'ubiquitous' or pervasive computing technologies rest on some very old assumptions regarding agency, intelligence and interactivity.
		She provides some new ideas, drawn from recent science and technology studies, for imagining human-machine connections.
		Suchman is professor of the anthropology of science at Lancaster University in England.
	css.sfu.ca /events/event.cgi?x=19 (77 words)

	Friends and partners
		Tomas is usually found soldering or cutting board materials to prototype a new device, but contrary to most of his counterparts he also has a great sentitivity about future use situations of the technology he is thinking up.
		Lucy's domain is anthropology of life, work and technology.
		She was the original founder of Work Practice and Technology at Xerox PARC and has over the years mentored countless scholars and professionals with interest in bringing the work and life perspective into technology design.
	www.kraka.com /PeopleMain.html (602 words)

	KMDI: Visiting Professors
		Lucy Suchman, Professor of Sociology, Cartmel College, Lancaster University, UK is KMDIs first Visiting Professor.
		For 20 years, Lucy was a principal scientist and manager of the Work Practice and Technology group, a multidisciplinary research group at Xerox PARC.
		Her 1987 book, Plans and Situated Actions: The Problem of Human-machine Communication, has received international acclaim, and is one of the intellectual foundations of the field of human-computer interaction (HCI).
	www.kmdi.utoronto.ca /?docID=Documents/21_97/21_97.html&db=kmdi&curItem=21 (655 words)

	[No title] (Site not responding. Last check: 2007-10-16)
		I present the stance that, at heart, the Winograd camp is creating a practical formalization of micro-structures (conversations), while the Suchman camp is showing that that the system’s previous emergent macro-structures (organizational behaviors) are at risk in the light of this formalization.
		In this light, we split the Suchman concern over oppressive politics in to a concern over ‘simple’ politics visible to a design team and ‘emergent’ politics, results from emergent phenomena too complex to be predicted.
		In summary, while Suchman is concerned with both the ‘simple’ politics and ‘emergent’ politics, it is the oppressive ‘emergent’ politics that are far more difficult to detect and prevent with good design methodology.
	www-pcd.stanford.edu /cs378/papers/2002/forster.doc (4227 words)

	STSN \| Events
		Professor Lucy Suchman is a founding contributor to the ethnographic study of techno science.
		She has acquired fame as a specialist in human-machine interaction and in theories of the relationship between humans and machines.
		Suchman is a Collaborating Editor of Social Studies of Science.
	www.stsnetwork.canterbury.ac.nz /events.htm (392 words)

	Performing Virtualities Workshop - Papers
		Blomberg, Jeanette, Lucy Suchman and Randall Trigg (1996) Reflections on a Work-Oriented Design Project.
		Suchman, Lucy (in press) Organizing Alignment: the case of bridge-building.
		Suchman, Lucy, Randall Trigg and Jeanette Blomberg (1998) Working Artifacts: Ethnomethods of the Prototype.
	virtualsociety.sbs.ox.ac.uk /events/pvsuchman.htm (4126 words)

	Representing Work in Design (Site not responding. Last check: 2007-10-16)
		A synopsis of this perspective is given by Sachs in the first few pages of her article, and some key distinctions between the ‘old’ and ‘new’ perspectives are summarized in the initial Figure in her article.
		Her critique of the former view is built on an impressive amount of work by a variety of figures, including Wynn, Suchman, Blomberg, Orr, Scribner, Hutchins, and herself and others on the nature and organization of everyday work practices.
		I do not think that anyone here is arguing against representations of work per se, rather the argument is over what it is that you are doing when you build representations initially, and how they are to be used in subsequent stages of the design process.
	www.ul.ie /~idc/library/papersreports/LiamBannon/7/HICSSFIN.html (4303 words)

	Psych 765 discussion
		In her case study "Centers of Coordination" Lucy Suchman provided a grand scheme within which to view cognition in the wild.
		She proposed several themes that, on review, were most helpful in understanding and organizing Hutchins' chapters as more than a good story, which I found them to be.
		I was particularly interested in his perceptions of the division of labor and the various workspaces involved in each maneuver.
	www-personal.umich.edu /~finholt/Psych765/handouts/Psy765_mark_01_28_97.html (1244 words)

	290-1 suchman summary
		She applies a critical lens informed by recent social theory related to categorization as an ordering device used to reinforce an established social system in order to question the role of systems design in creating tools for coordinated action.
		Suchman identifies two significant aspects of the conceptualization of communicative action within the CSCW community: 1) language is a form of action, 2) the assumption that the study of language/ action requires categorization.
		Suchman argues that THE COORDINATOR and more generally, systems that attempt to create order out of "nature" are not tools for cooperative, collaborated social action.
	www.sims.berkeley.edu /courses/is290-1/s01/OrdersOfDiscourse/suchman-dunlap.htm (506 words)

	[No title]
		It was agreed that she was, although Alladi also wanted to talk about SS --> SI, and Nancy wanted to hear about relations with other people within the discipline -- "convincing" others in the field of the value of SI.
		Lucy said she was making this up "because SI is a field we just invented!" She thought SI has contributed to expanding anthropology's definition of technology and its conception of its own mission.
		Lucy noted that all group members felt SI could provide important bridges between info science/systems etc. & the social sciences.
	www.slis.indiana.edu /siwkshop/Text/wg8.txt (2532 words)

	Davis Grant - Spring Symposium (Site not responding. Last check: 2007-10-16)
		CenterSince 1979, Lucy Suchman has been a researcher at Xerox Palo Alto Research Center, where she is currently a Principal Scientist and head the Work Practice and Technology area, a multidisciplinary research group.
		Suchman is an affiliate researcher at the Center for the Study of Language and Information at Stanford University and at the Institute for Research on Learning in Palo Alto, as well as a Consulting Associate Professor in Stanford University's Symbolic Systems Program.
		She served as Program Chair for the Second Conference on Computer-Supported Cooperative Work in 1988, and for the first Conference on Participatory Design of Computer Systems in 1990.
	pages.emerson.edu /organizations/davisgrant/symp_lsuchman.htm (204 words)

	Publications by Lucy A. Suchman
		Muse, J. Finley, J. Suchman, L. Blomberg, J. Newman, S. Trigg, R. O night without objects.
		Blomberg, J.; Suchman, L.; Trigg, R. Reflections on a work-oriented design project.
		Blomberg, J.; Suchman, L.; Trigg, R. Back to work: renewing old agendas for cooperative design.
	www.parc.xerox.com /research/publications/results.php?author=862 (145 words)

	Cultural Usability Papers. Lucy Suchman (Site not responding. Last check: 2007-10-16)
		From the position of located accountability, I close by sketching aspects of what a feminist politics and associated practices of technology production could be.
		Lucy Suchman is Professor in the Sociology Department at Lancaster University.
		She received a Ph.D. in Social/Cultural Anthropology from the University of California at Berkeley, and spent twenty years as a researcher at Xerox's Palo Alto Research Center.
	www.mlab.uiah.fi /culturalusability/papers/Suchman_paper.html (210 words)

	_Remediation_: A Review
		The authors do cite Lucy Suchman (in fact, Trigg has collaborated with her on research), and Pelle Ehn.
		Grønbæk and Trigg are coming out of a system-centered disciplinary culture, but they are also influenced by developments in participatory design, they are working within the CSCW movement, and they are attempting to acknowledge real users' needs as important to system design.
		They are not as attuned to practice or to ethnographic methods as somebody like Lucy Suchman, say, but they are attempting to build a model which integrates user "experimentation" as key to the design process.
	english.ttu.edu /Kairos/6.1/reviews/porter (2518 words)

	The Rantings of Eric Nehrlich
		Suchman contrasts this sense of embedded detail with how people were trying to program robots at the time.
		Suchman also draws on the study of ethnomethodology, a branch of sociology.
		As Suchman notes, “The interest of ethnomethodologists … is in how it is that the mutual intelligibility and objectivity of the social world is achieved.
	nehrlich.com /blog (13391 words)

	pasta and vinegar » Field experiment critique in CatchBob
		Reading Lucy Suchman’s “Plans and Situated Actions“, I was wondering about the notion of “plan”.
		The most important critique here, based on Suchman’s view is that fact that people do not really have plans; the plan is just a reconstruction of what they did a posteriori.
		Instead, she claims that the behavior is based on ’situated actions’: “the view that every course of action depends in essential ways upon its material and social circumstances.
	tecfa.unige.ch /perso/staf/nova/blog/2005/07/15/field-experiment-critique-in-catchbob (283 words)

	blivet radio
		Her techniques for system development have created a paradigm shift in the way interactive systems are designed.
		An anthropologist, Dr. Suchman's research targets the relationship between the culture of a workplace and the way that culture affects the design of new technology, with areas of interest including artificial intelligence, human- computer interaction and information and communications system design.
		She found a major disconnect between the engineers who design the machines and the people who use them: the engineers know the machines so well, they can't understand why people who are unfamiliar with them might have difficulty.
	radio.weblogs.com /0100699/2002/04/04.html (313 words)

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