| | MSN Messenger partial outage: Day 7 - CNET News.com |
 | | MSN Messenger users started experiencing trouble Tuesday, with the most commonly reported glitches being connection problems and missing buddy lists of friends. |
 | | Microsoft estimated that about two-thirds of MSN Messenger customers currently have full access to the service but acknowledged that some people would continue to experience connection problems and lost buddy lists until the service is fully restored. |
 | | Erick Houli, an MSN Messenger user from Caracas, Venezuela, said he had access to one of two accounts and that his "buddy list seems to be intact." Houli, who started having service trouble last Monday, criticized Microsoft's customer-service operation. |
| news.cnet.com /2100-1023-269529.html (2202 words) |