| | Healthcare Financial Management: Telephone triage improves demand management eff... @ HighBeam Research (Site not responding. Last check: 2007-10-09) |
 | | Telephone triage, or telephone advice counseling, is becoming a key managed care point-of-entry tool for patients and health plan members accessing the health system. |
 | | Generally, the point of using telephone triage is to be able to manage risk more efficiently by directing patients to the appropriate level of care. |
 | | Most organizations, however, see managing risk as a process that culminates in full demand management and anticipate an increasing volume of calls over time; in this instance, therefore, an in-house service may be more appropriate. |
| www.highbeam.com /library/doc0.asp?DOCID=1G1:21045791&refid=holomed_1 (0 words) |