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| | Unit 1: Introduction to Marketing |
 | | Marketing is the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, services, experiences, organizations, people, places, causes, and events to create and maintain relationships that satisfy individual and organizational objectives. |
 | | Market – All of the customers and potential customers who share a common need that can be satisfied by a specific product, who (1) have the resources to exchange for it, (2) who are willing to make the exchange, and (3) who have the authority to make the exchange. |
 | | Relationship marketing gives a company new opportunities to gain a competitive advantage by moving customers up a loyalty hierarchy from new customers to regular purchasers, to loyal supporters, and then to advocates of the firm’s goods and services. |
| ww2.nscc.edu /gerth_d/MKT2220000/Lecture_Notes/unit01.htm (1868 words) |
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