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| | Salon.com Technology | Ask the pilot (Site not responding. Last check: 2007-10-16) |
 | | I realize many people begin rolling their eyes every time an airline customer service agent opens his or her mouth, but as I've written in previous articles, the "lies" the airlines tell are typically the inadvertent products of miscommunication between departments, and/or overly simplified explanations, and not active concealment. |
 | | Airline personnel are often anxious to get flights out for their own operational reasons, as yes, a late departure often equates to a late arrival, and somebody has to account for a tardy pushback. |
 | | Within an airline all pilots are taught the same methods, and they all fly the same procedures at more or less the same angles, rates, and speeds. |
| archive.salon.com /tech/col/smith/2003/03/28/askthepilot34/print.html (1570 words) |
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