| |
| | COB Faculty - Michael Gross |
 | | Gross' current research interests focus on perceptions of competence and conflict management, conflict and managing customer experience, diversity in groups, and verbal aggression in the workplace. |
 | | Gross, M. and Hogler, R. What the Shadow knows: Exploring the hidden dimensions of the consumer metaphor in management education. |
 | | Gross, M., Guerrero, L. K., and Alberts, J. Perceptions of conflict strategies and communication competence in task-oriented dyads, The Journal of Applied Communication Research, 32(2), 249-270. |
| www.biz.colostate.edu /faculty/michaelg (930 words) |
|