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| | destinationCRM.com: Tracking Calls Across the Hosted Universe |
 | | For instance, companies like Five9, Contactual, Echopass, and UCN provide hosted contact center solutions, and, according to research from DMG Consulting, "Hosted Contact Centers are Ready for Prime Time," 20 to 30 percent of all new contact center seats will be hosted by 2007. |
 | | Not a true CRM solution, an updated CosmoCall Universe does allow contact centers to integrate with database apps and speech application platforms, while supporting standalone IP telephones. |
 | | One notable enhancement of CCU Version 4.5 is the addition of a new module, CosmoTracker, an interaction history-tracking option that supports customer touch points like voice, email, and chat. |
| www.destinationcrm.com /articles/default.asp?ArticleID=5136 (616 words) |
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