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Topic: NHS Direct

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	NHS Direct
		NHS Hampshire was launched in March 1999, the service was extended to incorporate the Isle of Wight in June 2000 and now covers a population of approximately 1.6 million.
		NHS Direct Hampshire and Isle of Wight is hosted by Hampshire Ambulance Service NHS Trust and is based in Hedge End (near Southampton), there are currently over 200 members of staff who work for NHS Direct Hampshire and Isle of Wight and NHS Direct Online (the national website which is also hosted in Hampshire).
		NHS Direct Hampshire and Isle of Wight actively seeks to engage patients, the public and other health professionals to use their experiences to improve the service.
	www.hants.gov.uk /health/nhsdirect.html (936 words)

	BBC NEWS \| Health \| Staff threat over NHS Direct cuts
		Staff at NHS Direct in England are warning they may take industrial action unless bosses change their plans to close call centres and cut jobs.
		NHS Direct was set up in 1997 to help give medical advice to people on how to deal with symptoms and to direct them to the correct place in the event of an emergency.
		NHS Direct has said that the expansion of some of its call centres would also help create 376 new posts, making the total number actually lost more like 400 out of a total of nearly 3,000.
	news.bbc.co.uk /1/hi/health/5256842.stm (533 words)

	Lancashire Ambulance Service NHS Trust - NHS Direct (Site not responding. Last check: )
		NHS Direct works hand in hand with other healthcare services provided by the NHS, helping you make the right choice to meet your needs.
		NHS Direct nurses will use their skills and experience, together with a comprehensive computer system, to advise you on the most appropriate course of action to take.
		NHS Direct staff can also provide information on a wide range of healthcare topics – from helping you to find out more about diagnosed conditions and treatments to giving details of local health services.
	www.lancashireambulance.com /NHSDirect.asp (352 words)

	NationMaster - Encyclopedia: NHS Direct (Site not responding. Last check: )
		NHS Direct is a 24 hour service, enabling the public to access confidential health advice at any time of the day or night.
		NHS Hampshire was launched in March 1999, the service was extended to incorporate the Isle of Wight in June 2000 and now covers a population of approximately 1.6 million.
		NHS Direct Hampshire and Isle of Wight is hosted by Hampshire Ambulance Service NHS Trust and is based in Hedge End (near Southampton), there are currently over 200 members of staff who work for NHS Direct Hampshire and Isle of Wight and NHS Direct Online (the national website which is also hosted in Hampshire).
	www.nationmaster.com /encyclopedia/NHS-Direct (644 words)

	NHS Direct plans 15 per cent cuts
		NHS Direct, the 24-hour telephone advice organisation for the NHS in England, is likely to be slimmed-down because demand for its services is less than had been expected.
		Anne Joshua, national pharmaceutical adviser to NHS Direct, said that she would like NHS Direct to be able to transfer calls to community pharmacists where appropriate.
		NHS 24, the equivalent of NHS Direct in Scotland, employs a team of part-time pharmacist advisers to handle calls themselves.
	www.pharmj.com /Editorial/20060520/news/p582nhsdirect.html (327 words)

	Study questions impact of NHS Direct on GP visits (Site not responding. Last check: )
		The introduction of NHS Direct had no impact on the number of general practice consultations during the winter of 1999-2000, finds a study in this week's BMJ, despite speculation that there was an influenza epidemic but that people were telephoning NHS Direct instead of visiting their general practitioner.
		There was a small decrease in the level of influenza-like illness in practices covered by NHS Direct since November 1999 compared with other groups, but this is unlikely to be due to the introduction of the service, say the authors.
		NHS Direct was not introduced to decrease or increase the number of general practice consultations but to make consultations more appropriate, they add.
	www.eurekalert.org /pub_releases/2002-12/bmj-sqi121102.php (226 words)

	NHS Direct Information (Site not responding. Last check: )
		NHS Direct works hand in hand with other healthcare services provided by the NHS, helping you make the right choice to meet your needs.
		NHS Direct nurses will use their skills and experience, together with a comprehensive computer system, to advise you on the most appropriate course of action to take.
		NHS Direct staff can also provide information on a wide range of healthcare topics - from helping you to find out more about diagnosed conditions and treatments to giving details of local health services.
	www.tenyas.org.uk /Information/NHSDinfo.htm (374 words)

	UK National Audit Office press notice - NHS Direct: Qualification of Audit Opinion
		Since NHS Direct had not implemented a centralised ledger or payroll system and the payroll providers and records were dispersed across the country, there was an absence of central management control over the processing of payroll.
		Work by NHS Direct and the NAO has indicated that in the region of £1.6m of payroll expenditure in 2004-05 may be inaccurate.
		NHS Direct has estimated total income and expenditure of £121 million for the previous year based on returns provided by the host Trusts to the Department of Health together with an estimate of central departmental costs, but has been unable to provide sufficient evidence to support these figures.
	www.nao.org.uk /pn/05-06/0506484.htm (607 words)

	Usability News - NHS Direct Website too complicated for Diabetes Sufferers
		Many diabetes sufferers cannot understand the health advice they are given on the NHS Direct Online website and many other internet pages, a new study concludes.
		The language of the diabetes pages of the NHS Direct Online site can only be understood by people whose reading ability is well beyond that of the average UK citizen, reports a new survey conducted at the University of Bath.
		The hardest of the 15 sites to understand was the NHS Direct Online site, needing a reading age of an educated person aged 16.8 years old, but other difficult sites were NetDoctor.co.uk (15.2 years old), the Juvenile Diabetes Research Foundation, UK (15.8) and the British Diabetic Association (14.9).
	www.usabilitynews.com /news/article1911.asp (699 words)

	About NHS Direct - NHS Direct
		NHS Direct is at the forefront of 24-hour health care - delivering telephone and e-health information services day and night direct to the public.
		It is now far more than a telephone health line - NHS Direct has an authoritative health website, and 2004 saw the addition of the NHS Direct digital TV service - one of the largest interactive services in the UK. Over two million people now access NHS Direct every month.
		To provide information and advice about health, illness and health services, to enable patients to make decisions about their healthcare and that of their families.
	www.nhsdirect.nhs.uk /articles/article.aspx?articleId=2046 (120 words)

	NHS Direct could face industrial action say Unions
		NHS Direct is not in deficit, but has to save £15 million from its budget.
		The RCN and UNISON are calling on NHS Direct and the Government to answer the questions in the evidence document, and engage in meaningful discussion with the unions to reach a solution.
		NHS Direct staff morale is at rock bottom and they feel understandably angry and let down by their employer.
	www.egovmonitor.com /node/7168/print (580 words)

	NHS direct (Site not responding. Last check: )
		The government has set up NHS Direct to provide easy access to medical information so that GP practices can concentrate on treating, and preventing illness.
		NHS Direct is a nurse led service to make medical advice available to everyone 24 hours a day.
		If it is out of hours NHS Direct will pass your call to NEMS, the Nottingham doctors' cooperative and you will be advised where you can go to see a doctor.
	www.keyworthhealthcentre.co.uk /nhs_direct.htm (229 words)

	NHS Direct set to slim (Site not responding. Last check: )
		NHS Direct managers say the changes are necesssary for the future - although there is no immediate cash crisis.
		According to spokeswoman Ann Grain, the NHS Direct website is the growth area.
		It is difficult to say that the numbers the unions are saying won’t happen at this stage because we do not have the firm proposals yet.
	www.staffnurse.com /nursing-news-articles/nhs-direct-set-to-slim-1819.html (187 words)

	News \| Telegraph
		Hundreds of jobs could be lost at NHS Direct, the Government's flagship telephone and online service, after staff were told yesterday that it was about to become the latest arm of the health service to report a deficit.
		At an NHS Direct meeting in London, employee representatives were told of proposals that included an immediate recruitment freeze.
		But Dr Mike Sadler, the chief operating officer and medical director of NHS Direct, said: "We are at the start of a journey with staff to determine how best to accommodate changes and offer the best possible service.
	www.telegraph.co.uk /news/main.jhtml?xml=/news/2006/03/18/nhs18.xml (625 words)

	Unions threaten industrial action over proposals to cut jobs at NHS Direct - 09/08/2006 - Personnel Today
		NHS Direct call centre cutbacks likely to provoke union action.
		Unions representing workers at NHS Direct in England are warning they may take industrial action over plans to close call centres and cut jobs.
		NHS Direct has said that the expansion of some of its call centres would create 376 new posts.
	www.personneltoday.com /Articles/2006/08/09/36777/Unions+threaten+industrial+action+over+proposals+to+cut+jobs+at+NHS.html (391 words)

	Ananova - NHS Direct Staff In Walkout Threat
		Staff at NHS Direct may go on strike over plans to cut hundreds of jobs and shut down a fifth of its call centres.
		They claim NHS Direct's plans "lack a solid evidence base" and say it is not clear how the service will operate in the future.
		NHS Direct has promised to give full consideration to the objections.
	www.ananova.com /business/story/sm_1946650.html?menu= (254 words)

	Future Plans for NHS Direct (Site not responding. Last check: )
		NHS Direct, the Government's multi-channel health and information advice service, is due to announce new plans to build upon its work in providing remote care, eGov monitor can report.
		NHS Direct is to propose ways in which its staff, skills, call centre capacity and technical infrastructure could be used to support health service partners.
		Among these are plans by NHS Direct to offer all PCTs, through a staged roll-out programme, the opportunity to handle some low-priority ambulance calls.
	www.egovmonitor.com /node/531/print (259 words)

	HPA \|Primary Care Surveillance
		The NHS Direct Syndromic Surveillance Project is an ongoing collaboration between NHS Direct and the Health Protection Agency.
		NHS Direct is a nurse-led telephone help-line which covers the whole of England and Wales.
		The NHS Direct Syndromic Surveillance Bulletin includes reports of major rises in symptoms reported to NHS Direct, and regularly updated national graphs showing proportions of calls for individual symptoms/ syndromes.
	www.camr.org.uk /infections/topics_az/primary_care_surveillance/NHSD.htm (348 words)

	[No title] (Site not responding. Last check: )
		NHS Direct went live with a new translation service on 1 October 2004, for the 500 calls a month it receives in languages other than English.
		If a patient calls NHS Direct and does not speak English, that patient will be linked to a confidential interpreter who will communicate between the patient and NHS Direct staff.
		The deal is part of a framework agreement that covers all NHS organisations, who can buy translation and telephone interpretation services under the same terms as those given to NHS Direct.
	www.kablenet.com /kd.nsf/printview/5B216B3A3EA441D380256F200052DE63?OpenDocument (371 words)

	The Dispatch - Serving the Lexington, NC - News
		The service is provided by the NHS Direct Special Health Authority.
		NHS Direct does not replace the British emergency service phone numbers 999 and 112.
		In some areas of the UK, NHS Direct is commissioned by local Primary Care Trusts (PCTs) to provide the gateway for out-of-hours access to GP's surgeries and clinics, and also to emergency and routine NHS dentistry.
	www.the-dispatch.com /apps/pbcs.dll/section?category=NEWS&template=wiki&text=NHS_Direct (360 words)

	West Gloucestershire Primary Care Trust
		NHS Direct is a confidential 24- hour advice and health information service staffed by nurses and professional advisers.
		NHS Direct also provides information on particular health conditions, self-help or support organisations and local health services (such as your nearest GP, dentist or 'Out of Hours' pharmacy).
		NHS Direct has an excellent website providing on-line information and advice at www.nhsdirect.nhs.uk.
	www.westglospct.org.uk /content/gettherighttreatment/nhsdirect.html (123 words)

	ePolitix.com - Forum Brief: NHS Direct
		In August 2000, we found call handlers were sometimes not putting patients with serious health problems through to nurses, and in some cases NHS Direct failed to give the right advice.
		"NHS Direct, is clearly an important and valuable service for patients, yet we know that patients still need access to more and better information about their health and health services, for example about waiting lists.
		NHS Direct should also address the fact that some social groups are tending not to use the service, and increase the proportion of callers who are promptly connected to a nurse."
	www.epolitix.com /EN/ForumBriefs/200201/52BBA78F-A0FD-4006-A26E-A9496BE6F107.htm (401 words)

	[No title] (Site not responding. Last check: )
		The prospectus reveals that NHS Direct is currently handling around 60,000 calls a week (equivalent to around 3m calls a year).
		He said that doctors wanted to see an evaluation of the effect that NHS Direct was having on the workload of GPs and accident and emergency departments.
		The NHS Direct prospectus repeats the commitment to having the referral of callers to community pharmacies as the fourth disposition available to NHS Direct nurses by 2002.
	www.pharmj.com /Editorial/20001125/news/safeway.html (452 words)

	Madryn House Surgery - NHS Direct
		NHS Direct is at the forefront of 24-hour health care - delivering telephone and and e-health information services day and night direct to the public.
		It is now far more than a telephone health line - NHS Direct has an authoritative health website, and 2004 saw the addition of the NHS Direct digital TV service - one of the largest interactive services in the UK.
		To provide information and advice about health, illness and health services, to enable patients to make decisions about their healthcare and that of their families.
	www.wales.nhs.uk /sites3/page.cfm?orgid=311&pid=20766 (121 words)

	The NHS Plan: a plan for investment, a plan for reform : The Department of Health - Pubs and stats: Publications (Site not responding. Last check: )
		1.7 NHS Direct nurses will be in regular contact to help patients manage their medicines and check that older people living alone are all right.
		Depending on the problem, NHS Direct nurses will advise on care at home, going to the local pharmacist, making a routine appointment, arranging for an emergency consultation, calling an ambulance or social services support.
		If the problem is routine, NHS Direct will offer the option of ordering the prescription and arrange for delivery to the patient’s door.
	www.dh.gov.uk /PublicationsAndStatistics/Publications/PublicationsPolicyAndGuidance/PublicationsPAmpGBrowsableDocument/fs/en?CONTENT_ID=4112374&MULTIPAGE_ID=5203922&chk=soGuSk (1921 words)

	NHS Borders: NHS Direct
		NHS Direct Online is a website providing high quality health information and advice for the people of England.
		If you use NHS Direct Online and are in any doubt about information you read or about what action you should take, you can call NHS Direct on 0845 4647.
		NHS24 is Scotland's equivalent of NHS Direct and is being introduced in 2002.
	www.nhsborders.org.uk /view_item.aspx?item_id=16828&list_id=list1-15879&list_index=5&add_cat=Other (84 words)

	NHS Direct has had little impact on the demand for urgent health care (Site not responding. Last check: )
		During its first year of operation, NHS Direct had no effect on the use of emergency care services, although it may have restrained the increasing demand for general practitioner out of hours services, according to a study in this week's BMJ.
		Overall, NHS Direct has not "reduced the pressure" on the NHS as was hoped when the service was announced in December 1997.
		The authors found no effect on use of emergency ambulances or accident and emergency departments, although NHS Direct may have restrained the increasing pressure on general practitioner out of hours services - from rising by 2% per month before the introduction of NHS Direct to falling by 0.8% afterwards.
	www.eurekalert.org /pub_releases/2000-07/BMJ-NDhh-1307100.php (287 words)

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