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| | SethBlog: April 2000 Archives |
 | | He'd called them once already about the issue, they promised to fax us some information, it never showed up. |
 | | I call up their help line, enter my incident number, and am told that the incident is closed. |
 | | After an exasperated call to our sales rep, who transferred me to a different tech support number, I sat on hold for 20 minutes, then reached someone who told me that yes, apparently, our incident was accidentally closed, and he'd fax the info right away. |
| www.sethb.com /weblog/archive/2000/04 (2427 words) |
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