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| | Conversations In Care - Chapter 2: How Effective Is Your Nonverbal Communication? (Site not responding. Last check: 2007-10-09) |
 | | As Chapter 1 of this Web-book explains, "To understand the true value of communication is to know that how you say something can be as important as what you say." This point not only captures the tone of voice and manner in which words are spoken, but it also reflects nonverbal communication, or body language. |
 | | Unspoken messages may be projected by both you and your patients through a variety of nonverbal communication cues, including hand, head, and leg movement, overall posture, touch, gestures, smiles and frowns, gaze, pauses, voice tone, and breathing patterns. |
 | | Nonverbal behaviors can convey signals of physical and emotional pain, such as a sagging posture and gestures of helplessness, and are displayed the same way by both adults and children. |
| www.conversationsincare.com /web_book/chapter02.html (4405 words) |
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