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| | QA: On errors, and why paying for errors pays off – Jens Meiert |
 | | To be more precise, I pay for any (monthly “Top 3”) errors, mistakes, and uncomelinesses since November, 2005 (meiert.com, version 9), and I also throw in a little SEO factor by pointing to all “quality angels’” websites. |
 | | Errors you find and that annoy you, but that get rewarded once you drop a line while the errors get fixed, too, have an entirely different (and more positive) impact on the overall experience with a service. |
 | | It’s clear to anybody that errors, from spelling mistakes to service breakdowns, alway occur, but yet it’s not self-evident that those who point them out are taken serious and being seen as important “team members”. |
| meiert.com /en/blog/20070120/qa-on-errors-and-why-paying-for-errors-pays-off (1139 words) |
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