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| | IBM's Open Door Policy (Business Ethics--Ethikos Archives) |
 | | Smith challenged the integrity of the Open Door process while representing a former employee of the company, Richard Rathemacher, in an age discrimination action, a suit she won. |
 | | In the Open Door process, if a complaint cannot be resolved by immediate management, then “it will be investigated by someone not in the organizational line,” an objective individual who will listen to both sides of the issue, explains Andrew McCormick, an IBM spokesperson. |
 | | While Open Door grievances do indeed reach the Chairman’s office, John Akers’ involvement in such matters appears to be slight, even though his name appears on letters that are sent to complainants that explain the resolution of their cases. |
| www.singerpubs.com /ethikos/html/ibm.html (2587 words) |
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